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Instant Help from NEC TV & Video Technicians

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Excellent Rating
4.5 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
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Excellent Rating
4.5 of 5
WHY USE 6YA?
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Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped John S.
This gentleman deserves a raise you guy's!! And he better get one to!! Thank you so so much Dean, you really are the best!!! I truly will never call anyone else!
5 of 5
Jan-13-2021
This gentleman deserves a raise you guy's!! And he better get one to!! Thank you so so much Dean, you really are the best!!! I truly will never call anyone else!
helped Marti H.
Very helpful with explanations also very patient and knowledgeable.
5 of 5
Dec-29-2020
Very helpful with explanations also very patient and knowledgeable.
helped Tommy S.
I had no idea 6ya was going to charge me for trying to cancer my subscription. Cancel
5 of 5
Dec-18-2020
I had no idea 6ya was going to charge me for trying to cancer my subscription. Cancel
helped Gayla V.
Brian was very patient worked with us every step of the way, Brian knows what he's doing very good. Happy Holidays to you & your Family
5 of 5
Dec-17-2020
Brian was very patient worked with us every step of the way, Brian knows what he's doing very good. Happy Holidays to you & your Family
helped Micheline E.
This Expert Tech. Was very nice & Friendly & very helpful. Took the time to listen & give feedback. Highly recommend him. Thank You.
5 of 5
Dec-17-2020
This Expert Tech. Was very nice & Friendly & very helpful. Took the time to listen & give feedback. Highly recommend him. Thank You.

Contacting NEC support or customer service

NEC customer support and customer service can be contacted via phone, email, and chat. Like most companies, NEC uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. NEC customer support agents receive basic training to support NEC products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, NEC support agents have templated and scripted answers to common questions. If NEC agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since NEC can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, NEC uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from NEC?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike NEC, 6YA Experts are independent contractors who do not have any access to NEC customer information or purchases.

While 6YA Experts can provide effective help on any NEC product or service, they do not have access to your NEC account and can’t assist with billing, or any non technical issue you have with NEC.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from NEC agents.

What is 6YA’s relationship with NEC?

6YA and NEC are not related. While 6YA Experts can provide help and support on most NEC products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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