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Excellent Rating
4.15 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
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Excellent Rating
4.15 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Talk to a Technician
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What people are saying about 6ya Experts
helped Michael K.
He tried, but we could not fix the problem.
5 of 5
Nov-17-2020
He tried, but we could not fix the problem.
helped Bonnie J.
I've had surgery and my voice isn't working right, she did excellent working with me. Thank you
5 of 5
Oct-09-2020
I've had surgery and my voice isn't working right, she did excellent working with me. Thank you
helped Lauren J.
Very helpful and answered my question right away!
5 of 5
Sep-15-2020
Very helpful and answered my question right away!
helped Harry E.
Mike helped as mush as he could and is emailing eBay’s contact number
5 of 5
Aug-29-2020
Mike helped as mush as he could and is emailing eBay’s contact number
helped David B.
This was the best representative that I have ever experienced. You need to reward him in some way.
5 of 5
Aug-22-2020
This was the best representative that I have ever experienced. You need to reward him in some way.

Contacting Tracfone Wireless support or customer service

Tracfone Wireless customer support and customer service can be contacted via phone, email, and chat. Like most companies, Tracfone Wireless uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Tracfone Wireless customer support agents receive basic training to support Tracfone Wireless products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Tracfone Wireless support agents have templated and scripted answers to common questions. If Tracfone Wireless agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Tracfone Wireless can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Tracfone Wireless uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Tracfone Wireless?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Tracfone Wireless, 6YA Experts are independent contractors who do not have any access to Tracfone Wireless customer information or purchases.

While 6YA Experts can provide effective help on any Tracfone Wireless product or service, they do not have access to your Tracfone Wireless account and can’t assist with billing, or any non technical issue you have with Tracfone Wireless.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Tracfone Wireless agents.

What is 6YA’s relationship with Tracfone Wireless?

6YA and Tracfone Wireless are not related. While 6YA Experts can provide help and support on most Tracfone Wireless products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

12 Tracfone Wireless Technicians are online
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12 Tracfone Wireless Technicians are online