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Instant Help from Snapchat Experts

over the Phone or Video

Average Rating
3.93 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
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Average Rating
3.93 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Talk to a Expert
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What people are saying about 6ya Experts
helped Donald J.
He made me feel that he was really listening to me!
5 of 5
Feb-27-2021
He made me feel that he was really listening to me!
helped Lyla W.
Very knowledgeable and helped me solve my problem right away. Very nice guy.
5 of 5
Feb-27-2021
Very knowledgeable and helped me solve my problem right away. Very nice guy.
helped Rebecca A.
Excellent! She worked calmly with me, then she called me back pretty quickly and helped me solve the Facebook Pay problem I was having. Very nice and very helpful!
5 of 5
Feb-23-2021
Excellent! She worked calmly with me, then she called me back pretty quickly and helped me solve the Facebook Pay problem I was having. Very nice and very helpful!
helped Alpha B.
GREAT , everything went out smooth he was really helpful and got my page back up
5 of 5
Feb-21-2021
GREAT , everything went out smooth he was really helpful and got my page back up
helped Nicole D.
Was very informative. Extremely helpful. Knew how to help with my problem. Absolute pleasure to deal with as a customer service agent. Ten out of Ten. Would deal with him again anytime.
5 of 5
Feb-19-2021
Was very informative. Extremely helpful. Knew how to help with my problem. Absolute pleasure to deal with as a customer service agent. Ten out of Ten. Would deal with him again anytime.

Contacting Snapchat support or customer service

Snapchat customer support and customer service can be contacted via phone, email, and chat. Like most companies, Snapchat uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Snapchat customer support agents receive basic training to support Snapchat products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Snapchat support agents have templated and scripted answers to common questions. If Snapchat agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Snapchat can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Snapchat uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Snapchat?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Snapchat, 6YA Experts are independent contractors who do not have any access to Snapchat customer information or purchases.

While 6YA Experts can provide effective help on any Snapchat product or service, they do not have access to your Snapchat account and can’t assist with billing, or any non technical issue you have with Snapchat.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Snapchat agents.

What is 6YA’s relationship with Snapchat?

6YA and Snapchat are not related. While 6YA Experts can provide help and support on most Snapchat products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

9 Snapchat Experts are online
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9 Snapchat Experts are online