Xfinity Phone Number

800-266-2278

Customer Service

Contact Number

29mins

Average Wait Time

on hold with Xfinity

Alternative Xfinity Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
100hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Xfinity Customer Service?

Issues Resolved
14%
How often Xfinity resolves issues
N/A
Get better support!
Avg. Call Duration
06:15mins
How long it takes Xfinity to resolve
N/A
Too slow? Fix it now!

Why People are Calling Xfinity

Top Reasons

20%

Payments and Charges

14%

Staff

11%

Product/Service

4%

Activation/Cancellation

51%

Other

Xfinity: 800-266-2278 Information

Phone Info Details
Phone number to dial 800-266-2278
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat, 7 AM to 9 PM
Best time to dial 8:30am
Average wait 29 minutes
Alternate methods phone, chat, twitter, web

More Xfinity Contact Information

Contact Information Average Wait Time Avg. Wait Time

New Customer Concierge

888-986-8447

N/A

Deals & Packages Concierge

888-379-2546

N/A

Moving & Address Change Concierge

888-959-6783

N/A

New Customers

866-203-0432

N/A

Business Accounts

800-391-3000

N/A

Business Customer Service

877-589-8809

N/A

California Customer Service

800-945-2288

N/A

Accessibility

855-270-0379

N/A

Business Customer Service

877-761-7401

N/A

Business Customer Service

866-950-3789

N/A

Business Customer Service

800-741-4141

N/A

Business Customer Service

877-229-5999

N/A

Business Customer Service

877-543-3961

N/A

Business Customer Service

866-511-6489

N/A

Business Sales

866-429-2321

N/A

Business Sales

855-867-5010

N/A

Business Sales

866-429-0152

N/A

Business Sales

855-869-7188

N/A

Business Sales

866-524-7482

N/A

Business Sales

855-452-0168

N/A

Customer Service

866-366-5756

N/A

Customer Service

855-709-1197

N/A

Legal

888-565-4329

N/A

business_referral_info@cable.comcast.com

business_referral_info@cable.comcast.com

N/A

dmca_notice@comcast.com

dmca_notice@comcast.com

N/A

comcast_web_privacy@comcast.com

comcast_web_privacy@comcast.com

N/A

bbdisclosures@comcast.net

bbdisclosures@comcast.net

N/A

Xfinity Contact Info

Phone Number: 800-266-2278

Email Support: accessibility@comcast.com

Twitter: @comcastcares

Facebook: facebook.com/Xfinity

Xfinity Phone Numbers

New Customer Concierge: 888-986-8447

Deals & Packages Concierge: 888-379-2546

Moving & Address Change Concierge: 888-959-6783

New Customers: 866-203-0432

Business Accounts: 800-391-3000

Business Customer Service: 877-589-8809

California Customer Service: 800-945-2288

Accessibility: 855-270-0379

Business Customer Service: 877-761-7401

Business Customer Service: 866-950-3789

Business Customer Service: 800-741-4141

Business Customer Service: 877-229-5999

Business Customer Service: 877-543-3961

Business Customer Service: 866-511-6489

Business Sales: 866-429-2321

Business Sales: 855-867-5010

Business Sales: 866-429-0152

Business Sales: 855-869-7188

Business Sales: 866-524-7482

Business Sales: 855-452-0168

Customer Service: 866-366-5756

Customer Service: 855-709-1197

Legal: 888-565-4329

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number

Contacting Xfinity support or customer service

Xfinity customer support and customer service can be contacted via phone, email, and chat. Like most companies, Xfinity uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Xfinity customer support agents receive basic training to support Xfinity products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Xfinity support agents have templated and scripted answers to common questions. If Xfinity agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Xfinity can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Xfinity uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Xfinity?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Xfinity, 6YA Experts are independent contractors who do not have any access to Xfinity customer information or purchases.

While 6YA Experts can provide effective help on any Xfinity product or service, they do not have access to your Xfinity account and can’t assist with billing, or any non technical issue you have with Xfinity.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Xfinity agents.

What is 6YA’s relationship with Xfinity?

6YA and Xfinity are not related. While 6YA Experts can provide help and support on most Xfinity products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Xfinity!

6ya Experts have helped thousands of users with Xfinity issues

Talk to a Xfinity Expert in seconds!

11 Xfinity Experts are online

Xfinity Contact Info

Phone Number: 800-266-2278

Email Support: accessibility@comcast.com

Twitter: @comcastcares

Facebook: facebook.com/Xfinity

Xfinity Phone Numbers

New Customer Concierge: 888-986-8447

Deals & Packages Concierge: 888-379-2546

Moving & Address Change Concierge: 888-959-6783

New Customers: 866-203-0432

Business Accounts: 800-391-3000

Business Customer Service: 877-589-8809

California Customer Service: 800-945-2288

Accessibility: 855-270-0379

Business Customer Service: 877-761-7401

Business Customer Service: 866-950-3789

Business Customer Service: 800-741-4141

Business Customer Service: 877-229-5999

Business Customer Service: 877-543-3961

Business Customer Service: 866-511-6489

Business Sales: 866-429-2321

Business Sales: 855-867-5010

Business Sales: 866-429-0152

Business Sales: 855-869-7188

Business Sales: 866-524-7482

Business Sales: 855-452-0168

Customer Service: 866-366-5756

Customer Service: 855-709-1197

Legal: 888-565-4329

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
11 Xfinity Experts are online
11 Xfinity Experts are online
As Seen On