16 Webroot Smartphone Technicians are ready to help in seconds

By continuing you are agreeing to 6ya User Terms & Privacy Policy

Instant Help from Webroot Smartphone Technicians

over the Phone or Video

Excellent Rating
4.19 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
Get Help with:
Troubleshooting
Setup
Software installation
Tech support
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Excellent Rating
4.19 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
Talk to a Technician
How 6ya Works
Select Talk Enjoy
Select your
category
Talk with
an expert
Enjoy your
products
What people are saying about 6ya Experts
helped William D.
Jose was very professional. I had no problem working with him .
5 of 5
Oct-22-2020
Jose was very professional. I had no problem working with him .
helped Brenda S.
very polite experience excellent patience very understanding ?? ??
5 of 5
Oct-20-2020
very polite experience excellent patience very understanding ?? ??
helped Dawn J.
Jae suggested cheesecake & I really liked her suggestion!!!
5 of 5
Oct-20-2020
Jae suggested cheesecake & I really liked her suggestion!!!
helped Larry G.
All I was trying to do is activate a new credit card number from Capital One due to the previous one being compromised. Somehow I was directed to your website and had to select a tech protection plan. I do not wish to have that.
5 of 5
Oct-19-2020
All I was trying to do is activate a new credit card number from Capital One due to the previous one being compromised. Somehow I was directed to your website and had to select a tech protection plan. I do not wish to have that.
helped Cindy F.
I don't think I explained myself well I need this card taken out completely from all accounts !!!
4 of 5
Oct-18-2020
I don't think I explained myself well I need this card taken out completely from all accounts !!!

Contacting Webroot support or customer service

Webroot customer support and customer service can be contacted via phone, email, and chat. Like most companies, Webroot uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Webroot customer support agents receive basic training to support Webroot products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Webroot support agents have templated and scripted answers to common questions. If Webroot agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Webroot can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Webroot uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Webroot?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Webroot, 6YA Experts are independent contractors who do not have any access to Webroot customer information or purchases.

While 6YA Experts can provide effective help on any Webroot product or service, they do not have access to your Webroot account and can’t assist with billing, or any non technical issue you have with Webroot.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Webroot agents.

What is 6YA’s relationship with Webroot?

6YA and Webroot are not related. While 6YA Experts can provide help and support on most Webroot products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

16 Webroot Smartphone Technicians are online
As Seen On
16 Webroot Smartphone Technicians are online