14 Dell Smartphone Technicians are ready to help in seconds

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Instant Help from Dell Smartphone Technicians

over the Phone or Video

Excellent Rating
4.26 of 5
Avoid costly repairs & resolve your issue over a short call.
All our Experts have professional repair experience & are based in the USA
Help in seconds - We never put you on hold or make you talk to computers.
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Excellent Rating
4.26 of 5
WHY USE 6YA?
Get Instant Help
Save hundreds of $$$
Available 24/7
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What people are saying about 6ya Experts
helped Candy C.
Justin was very easy to talk to and I felt he was tuned in to what I was saying but since he didn't have my phone in hand was unable to further assist me but was able to point me in the direction I needed to resolve my problem Thanks
5 of 5
Aug-07-2020
Justin was very easy to talk to and I felt he was tuned in to what I was saying but since he didn't have my phone in hand was unable to further assist me but was able to point me in the direction I needed to resolve my problem Thanks
helped Jim P.
He was phenomenal, which indicates that he cares about his job! I only wish there were more people in this world as accommodating as this hard, hard job is!!!
5 of 5
Aug-07-2020
He was phenomenal, which indicates that he cares about his job! I only wish there were more people in this world as accommodating as this hard, hard job is!!!
helped Donna H.
Very helpful because I am new to the iPhone I love it but a lot to learn and gave me a lot of helpful things to do
5 of 5
Aug-06-2020
Very helpful because I am new to the iPhone I love it but a lot to learn and gave me a lot of helpful things to do
helped Mari A.
He couldn’t help me because my phone is dead. I’ll call back when it is charged.
5 of 5
Aug-06-2020
He couldn’t help me because my phone is dead. I’ll call back when it is charged.
helped Diane P.
Daniel was most helpful and knowledgeable. Thank you.
5 of 5
Aug-06-2020
Daniel was most helpful and knowledgeable. Thank you.

Contacting Dell support or customer service

Dell customer support and customer service can be contacted via phone, email, and chat. Like most companies, Dell uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Dell customer support agents receive basic training to support Dell products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Dell support agents have templated and scripted answers to common questions. If Dell agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Dell can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Dell uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Dell?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Dell, 6YA Experts are independent contractors who do not have any access to Dell customer information or purchases.

While 6YA Experts can provide effective help on any Dell product or service, they do not have access to your Dell account and can’t assist with billing, or any non technical issue you have with Dell.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Dell agents.

What is 6YA’s relationship with Dell?

6YA and Dell are not related. While 6YA Experts can provide help and support on most Dell products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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