Grey haze on all the printouts Hello there, I would be really grateful if someone could suggest what might be wrong. We have changed the image drums and I have just purchased a new black toner and managed to buy a fuser since a friend suggested on his printer (different make) that was the solution. What do you think? A big thanks!

asked by


12 Jan, 2018

  • 64%
    Solved this issue
  • 113min
    Time to fix
  • 71%
    Recommend to DIY
Need a faster answer?
You should always use Original Equipment replacement drums, fusers and other devices made to the specification of the manufactures product. This will eliminated problems such as lines, blurring, hazes, and modeling. I some cases using other than OEM products can void a MFG Warranty.
I would suggest doing a very thorough cleaning of the interior of the printer. Remove and replace the hardware (Drum/rollers) and start fresh. Once that has been done, the printer will do a reset and start up like new. If it was cleaned properly, all current prints should be perfect. Other than that, any haze or poor reproductions thereafter would be related to a malfunction of the printer itself.
  • Were you able to resolve it?
    Yes No
    Awesome !
  • How long did it take to fix?
    Good to know
  • Is it better to DIY or Repair?
    DIY Repair
    Got it
Instant Repair Help
over the Phone or Video