Why is my browser on my samsung galaxy core prime not supported using the icloud app, & how do I correct this in order to use the smartswitch app ?

asked by

on

05 Dec, 2015

  • 66%
    Solved this issue
  • 103min
    Time to fix
  • 70%
    Recommend to DIY
Need a faster answer?
If you are trying to use the Samsung Smart Switch utility app to copy your contacts, files, photos, phone log, and text messages, etc from an iPhone to your new Samsung Galaxy Core Prime..

..and in the process it says it can't do it..
could it be that the iPhone you are trying to transfer has iOS9?

On the Google Play Store description for Samsung Smart Switch, it says that the software is incompatible with iOS9, but is okay to use with all others iOS 4.21 or higher (link for reference)
https://play.google.com/store/apps/details?id=com.sec.android.easyMover&hl=en_GB



Example using Samsung Smart Switch with an iPhone to Samsung Galaxy S5
Transfer content from your iPhone to Galaxy S5 CNET

*Note: if you had a bright idea to try to downgrade back to iOS 8.4, and create a backup copy of your data in iOS 9.. that iOS 9 backup won't be compatible trying to put it onto your new freshly downgraded iPhone with iOS 8.4.. so I wouldn't try that (link for reference)
http://www.imore.com/how-downgrade-ios-9-back-ios-84

On Samsung's Smart Switch official website, it says that if you use a OTG cable to make the switch between a computer to your new Samsung Galaxy phone it will work with iOS 9 (link for reference)
http://www.samsung.com/us/smart-switch/

See Samsung's help instructions on how to transfer from iOS 9 to your Samsung Galaxy phone via OTG cable here:
http://www.samsung.com/us/support/smart-switch-support/app/partial/howto/htg.html
(Note: as of this writing the images at the above webpage may not be visible. i alerted Samsung to fix this)

>> If this was helpful in any way, please let me know so that I will continue helping others, by Clicking on the Helpful button below. Thank you :)
.
SHARE YOUR EXPERIENCE
  • Were you able to resolve it?
    Yes No
    Awesome !
    Ok
  • How long did it take to fix?
    Good to know
  • Is it better to DIY or Repair?
    DIY Repair
    Great
    Got it
Instant Repair Help
over the Phone or Video