Nokia E5 phone start-up failed. contact the retailer

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22 Jun, 2012

  • 81%
    Solved this issue
  • 111min
    Time to fix
  • 71%
    Recommend to DIY
Need a faster answer?

the OS on your phone has crashed, that's why it is showing you start u failed.

Go to, go to software and download nokia software updater. Download and install it on your computer. Connect the phone to your computer using a usb cord. Lunch the nokia software updater and it will install the phone, then another os will be download to the phone.

The phone should be okay, the moment the above is done.

Note that your computer must be connected to the internet when performing the above.

Also read and follow instruction on how to use the software updater on nokia site.

If the above does not work, it means you need another phone.

Good luck
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