15 month old Kitchenaid french door refrigerator - water pooling and freezing on the bottom of tthe freezer. Seems like the grids on back wall may be the culprit, as after ice is removed they seem to 15 month old Kitchenaid french door refrigerator - water pooling and freezing on the bottom of tthe freezer. Seems like the grids on back wall may be the culprit, as after ice is removed they seem to ice up again first.

asked by

on

20 Jun, 2012

  • 63%
    Solved this issue
  • 101min
    Time to fix
  • 74%
    Recommend to DIY
Need a faster answer?
more than likely you have a clogged drain. This occurs when the machine goes into defrost and the melted ice somehow is prevented from draining and therefor refreezing and blocking the drain for the next defrost cycle. Over time it gradually builds and starts voer a larger area. Being you have a top mount refrigerator(freezer on top) there are air ways that connect the freezer to the fridege, which is how its cooled. The best way to resolve this is to unplug the machine for atleast 24-48 hours to let all ice melt
If thats not an option that you want to use the actual repair method would be to 1) unplug the machine 2) empty everything out of the freezer so you'll have room to work 3) take all the shelving and baskets out 4) locate the screws on the rear wall inside the freezer and remove them 5) take the back panel off exposing the evaporator coils ( the aluminum ) 6) directly below the coils is a trough of sorts and the drain is usually in the middle and runs out the bottom, remove the ice by carefully chipping it out or by using a hair dryer or hot water. 7) once all the ice is gone, the drain is visible and water can flow smnoothly down the drain dry the area and reassemble.
Note that on your machine you should pull the machine away from the wall so you can get behind it and remove the lower panel. Locate the drain tube that runs from the freezer, usually a black or white tube, and at the end verify it there is a rubber piece that looks like a duck bill of you will. If it is there, grab said piece and remove it from the drain line. This is the cause of the water not draining out of the freezer
SHARE YOUR EXPERIENCE
  • Were you able to resolve it?
    Yes No
    Awesome !
    Ok
  • How long did it take to fix?
    Good to know
  • Is it better to DIY or Repair?
    DIY Repair
    Great
    Got it
Instant Repair Help
over the Phone or Video