795.77543600 French door Kenmore elite model. Ice is forming in the bottom of the freezer in one big sheet about an inch thick. There are no error indications on the displace screen and it appears to operating normally with the exception of the ice formation.
17 Jun, 2012
79%Solved this issue
104minTime to fix
65%Recommend to DIY
Need a faster answer?
The first thing you want to do is open the freezer and see if the fan inside there is running. The reason is the freezer cools the refrigerator side by circulating air from the freezer. If the fan is running then your problem is one or more parts of the defrost system is malfunctioned and in return your problem arises. There are three parts to the system, the defrost timer or in some cases control board, defrost thermostat also known as a bi-metal, and the defrost heater. The defrost system is set up to operate as so. The defrost timer or control board will turn the machine off, in some cases every 8 hours, some 12. During this time period the defrost heaters, located behind the freezer wall and rest underneath the evaporator, yet wires to them run up the side of it, are energized and emit heat that raises upward to melt the ice that has formed on the evaporator coils. The bi-metal or defrost thermostat is at the top of the evaporator. When the heat from the heater starts to reach the bi-metal, it breaks the circuit turning the heater off. The whole purpose of this is because the freezer cool the refridgerator side by drawing air across the coils and blowing to the other side via the evap fan motor. In my opinion, if you change one part of the defrost system change them all because usually when one part fails another will follow, so save yourself the time and the food loss, the cost difference is minute.
SHARE YOUR EXPERIENCE
Were you able to resolve it?Yes NoAwesome !Ok
How long did it take to fix?Good to know
Is it better to DIY or Repair?DIY RepairGreatGot it
Instant Repair Help
over the Phone or Video
Get Instant Help
Save hundreds of $$$