Privacy Policy

Last updated: June 1, 2015

At Fixya, we are committed to protecting user privacy. This Privacy Policy discloses the privacy practices governing the collection, use, and disclosure of information about you by Fixya Ltd. ("Fixya," "we," "us," or "our"). This Privacy Policy applies to information we collect when you use our 6ya website, our 6ya mobile applications, and other 6ya online products and services (collectively, the "Services"). In order to ensure your privacy, information we collect is used only in the manner and for the purposes described below.

Changes:

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Information You Provide:

Fixya may request you to provide certain information which may be used to assist in the creation and maintenance of your account, and may also collect information when you submit a question or respond to another user’s question through the Services, post or respond to information in a forum, request customer support, request expert advice, apply for a job, fill out a form, or otherwise communicate with us. The types of information we may collect include your email address, full name, credit or debit card information, third-party billing service (such as ApplePay) information, billing address, telephone number, videos or photos that you upload to the Services, information you provide related to your request, and your responses to Fixya surveys.

Information We Automatically Collect When You Use the Services:

Log Information

Fixya automatically collects some information each time you visit the Services so we can improve the overall quality of your experience. We may collect your IP address, referral data, and browser and platform type, pages viewed, access times, and the page you visited before navigating to our services.

Device Information

We also collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

Information Collected by Cookies and Other Tracking Technology

We and our service providers use a feature of Internet web browsers called a "cookie," which is a small file that is sent to your computer when you visit a website. This enables us to store user preferences and track user trends and search patterns. We use cookies to improve the quality of the Services and to better understand how users interact with us. We do not and cannot use cookies to retrieve individual personally identifiable information about you from your computer unless you knowingly and willingly provided such information. The cookie technology we use cannot obtain information from your hard drive or pass on a computer virus. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Fixya features or Services may not function properly without cookies.

In addition, our Services may feature advertisements from third parties that use cookies. These cookies cannot obtain personally identifiable information about you from your computer unless you knowingly and willingly provided such information. These cookies are used for statistical analysis and to allow the advertiser to tailor advertising to you when you visit other websites or mobile applications. If you wish to know more about this practice and related options, you may visit the Network Advertising Initiative website at http://www.networkadvertising.org.

Use of Information:

We may use information about you for various purposes, including to:

  • Provide, maintain and improve our Services;
  • Bill you, as applicable, for the Services;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards, and events offered by Fixya and others, and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

Fixya is based in the U.S. and Israel, our servers are located in the U.S., and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Sharing of Information:

We may share personally identifiable information to other companies or individuals in any of the following limited circumstances:

  • With your consent or at your direction;
  • To service providers for the sole purpose of processing personally identifiable information on our behalf, subject to the service provider’s agreement to process such information only in accordance with our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the right, property or safety of Fixya or others;
  • Among all of the Services in order to provide you with a seamless experience and to improve the quality of our Services;
  • With third parties for their own services and marketing purposes, unless you opt out of this type of sharing by emailing us at support@6ya.com;
  • To third parties who assist us in providing our Services to you or to carry out work on our behalf, including billing you for any applicable Services;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
  • Between and among Fixya and its parent, subsidiaries and affiliated companies.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Advertising and Analytics Services Provided by Others:

Fixya may use third party service providers to serve ads on our behalf. These companies may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information be used by Fixya and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

Information Security:

We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

Your Choices:

Account Information

You may update, correct or delete information about you at any time by logging into your online account or emailing us at support@6ya.com. If you wish to delete or deactivate your account, please email us at support@6ya.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Services. To delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails or text messages from Fixya by following the instructions in those emails or text messages or emailing us at support@6ya.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at support@6ya.com.