Zynga Phone Number

800-762-2530

Customer Service

Contact Number

14mins

Average Wait Time

on hold with Zynga

Alternative Zynga Contact Methods

85hours
Avg. Response Time by Email
Skip the wait!
12hours
Avg. Response Time on Twitter
Skip the wait!
69hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Zynga Customer Service?

Issues Resolved
3%
How often Zynga resolves issues
N/A
Get better support!
Avg. Call Duration
02:23mins
How long it takes Zynga to resolve
N/A
Too slow? Fix it now!

Why People are Calling Zynga

Top Reasons

22%

Account

16%

Product/Service

8%

Payments and Charges

4%

Shipping and Delivery

50%

Other

Zynga: 800-762-2530 Information

Phone Info Details
Phone number to dial 800-762-2530
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 2:30pm
Average wait 14 minutes
Alternate methods phone, twitter, web, email, facebook

More Zynga Contact Information

Contact Information Average Wait Time Avg. Wait Time

Corporate Offices

855-449-9642

N/A

Zynga Contact Info

Phone Number:
800-762-2530

Email Support:
Businessdevelopment@zynga.com

Twitter:
@zynga

Facebook:
facebook.com/Zynga

Zynga Phone Numbers

Corporate Offices: 855-449-9642

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Everything you need to know about Contacting Zynga

Zynga is a gaming service provider. Some of its product includes Farmville and Words With Friends. Having millions of players around the globe, Zynga gets numerous customer support requests.

Best Methods to Contact Zynga

Zynga offers various methods for customers to get in touch with their support team. In total, there are four recommended ways to contact Zynga. These include:

  • Zynga offers a toll-free number for users across the globe to get in touch with a team rep. You can dial 800-762-2530 for billing and 855-449-9642 for corporate offices.
  • The next efficient way to seek support from Zynga will be to mail them at their official mail address, Businessdevelopment@zynga.com.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out support.zynga.com for more info.
  • You can also contact Zynga on their Facebook page or Twitter handle.

Calling Zynga Customer Support

Here are some common reasons for people to call Zynga customer support:

  • Zynga provides phone-based customer support only for billing questions. Users having questions other than billing have to contact Zynga through other methods.
  • Zynga games are open-source. However, the company also offers a VIP subscription allowing gamers to unlock perks and functions like additional game features, in-game bonuses, extended playing time, etc.
  • For issues like tech support and troubleshooting, you'll need to request online support through the help page.

Tips to ensure an effective call with Zynga

  • Have your notepad ready to jot down important points for future reference.
  • Keep all the appropriate information handy. These include the invoice, account details, product serial number, credit/debit card details, etc.
  • If you are seeking technical assistance, make sure to have your device handy.
  • You can call Zynga on all seven days of the week between 5:00 AM and 11:00 PM, Pacific Time. The helpline is only for users facing payment or subscription related issues.

User Reactions To Calling Zynga Customer Service

Customers are disappointed over Zynga’s inability to provide call-based customer support for issues other than payments. Some seem to be frustrated over the lack of trained reps to handle billing issues smoothly.

Issues resolved by a Zynga Customer Service Representative

Zynga call-based customer support only resolves payment issues. All the other kinds of issues are handled by the online help center and consumer support forms.

What Cannot Be Resolved by Phone with Zynga Customer Service?

Issues regarding technical support, game trivia, hacked or banned accounts cannot be resolved over the phone. Gamers must contact Zynga's online channels for more help.

Call with Zynga Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. Try these options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster when you call again.
  • Contact customer service again. Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may help you.
  • If you're still not satisfied, contact Zynga through the help center provided on their website. It's better to contact the help forum directly from the game you're playing. This method gives you an extra advantage of recording chat transcripts useful in further escalation of your case.
  • If nothing works, try reaching out to Zynga's official social media handles. They might provide you with the correct guidance on how to proceed with your issues.

Contacting Zynga support or customer service

Zynga customer support and customer service can be contacted via phone, email, and chat. Like most companies, Zynga uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Zynga customer support agents receive basic training to support Zynga products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Zynga support agents have templated and scripted answers to common questions. If Zynga agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Zynga can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Zynga uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Zynga?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Zynga, 6YA Experts are independent contractors who do not have any access to Zynga customer information or purchases.

While 6YA Experts can provide effective help on any Zynga product or service, they do not have access to your Zynga account and can’t assist with billing, or any non technical issue you have with Zynga.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Zynga agents.

What is 6YA’s relationship with Zynga?

6YA and Zynga are not related. While 6YA Experts can provide help and support on most Zynga products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Zynga!

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Zynga Contact Info

Phone Number:
800-762-2530

Email Support:
Businessdevelopment@zynga.com

Twitter:
@zynga

Facebook:
facebook.com/Zynga

Zynga Phone Numbers

Corporate Offices: 855-449-9642

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14 Zynga Experts are online
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