Zipcar Phone Number

866-494-7227

Customer Service

Contact Number

11mins

Average Wait Time

on hold with Zipcar

Alternative Zipcar Contact Methods

11hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Zipcar Customer Service?

Issues Resolved
6%
How often Zipcar resolves issues
N/A
Get better support!
Avg. Call Duration
02:27mins
How long it takes Zipcar to resolve
N/A
Too slow? Fix it now!

Why People are Calling Zipcar

Top Reasons

15%

Account

8%

Payments and Charges

7%

Activation/Cancellation

7%

Request for Information

63%

Other

Zipcar: 866-494-7227 Information

Phone Info Details
Phone number to dial 866-494-7227
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm EST
Best time to dial 9:15am
Average wait 11 minutes
Alternate methods phone, web, email

More Zipcar Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

309-229-5010

3 minutes

Customer Service

http://www.zipcar.com/contact/

2 hours

Headquarters

617-995-4231

N/A

Zipcar Contact Info

Phone Number:
866-494-7227

Email Support:
support@zipcar.com

Twitter:
@zipcar

Facebook:
facebook.com/zipcar

Zipcar Phone Numbers

Customer Service: 309-229-5010

Headquarters: 617-995-4231

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Everything you need to know about Contacting Zipcar

A subsidiary of Avis Budget Group, Zipcar offers affordable car-sharing services. Zipcar offers vehicle reservations billed by the minute, hour, or daily usage. Zipcar customer support agents receive lots of calls every day.

Best Methods to Contact Zipcar

Zipcar offers various methods for customers to get in touch with their support team. In total, there are three recommended ways to contact Zipcar. These include:

  • Zipcar offers toll-free numbers for users to get in touch with a team rep. The best way to contact Zipcar is by dialing 866-494-7227. You can also dial 309-229-5010.
  • The next efficient way to seek support from Zipcar will be to mail them at their official mail address, support@zipcar.com.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out http://www.zipcar.com/contact/ for more help.

Calling Zipcar Customer Support

Here are some common reasons for people to call Zipcar customer support:

  • Billing and payment issues
  • Making a booking
  • Changing a booking
  • Canceling a booked vehicle
  • Reporting overcharge
  • Replacement card

Tips to ensure an effective call with Zipcar

  • It's always advisable to have proper information before you dial Zipcar. Make sure you dial the correct number. That way you can avoid wasting hours figuring things.
  • Keep all the relevant information handy. Like the vehicle model, plate number, invoice, order details, etc.
  • Have your notepad ready so that you can jot down any important points for future reference.

User Reactions To Calling Zipcar Customer Service

Except for a few, most users seem content with the service provided. Users are relieved with the number of options provided for contacting Zipcar.

Issues resolved by a Zipcar Customer Service Representative

Most issues are effectively resolved by Zipcar customer support. They include making, changing, or canceling bookings, registering complaints, etc.

What Cannot Be Resolved by Phone with Zipcar Customer Service?

Zipcar cannot enforce laws or regulations on riders or drivers. It doesn't provide rider guidelines or address safety concerns in between a ride. Users are advised to call 911 if they feel a safety threat while riding.

Call with Zipcar Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • Try emailing Zipcar at their official mail address. This will also ensure you get a record of your chat transcripts useful for future reference.
  • You can also try reaching out to the help forum provided on Zipcar's website.

Contacting Zipcar support or customer service

Zipcar customer support and customer service can be contacted via phone, email, and chat. Like most companies, Zipcar uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Zipcar customer support agents receive basic training to support Zipcar products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Zipcar support agents have templated and scripted answers to common questions. If Zipcar agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Zipcar can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Zipcar uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Zipcar?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Zipcar, 6YA Experts are independent contractors who do not have any access to Zipcar customer information or purchases.

While 6YA Experts can provide effective help on any Zipcar product or service, they do not have access to your Zipcar account and can’t assist with billing, or any non technical issue you have with Zipcar.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Zipcar agents.

What is 6YA’s relationship with Zipcar?

6YA and Zipcar are not related. While 6YA Experts can provide help and support on most Zipcar products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Zipcar!

6ya Experts have helped thousands of users with Zipcar issues

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Zipcar Contact Info

Phone Number:
866-494-7227

Email Support:
support@zipcar.com

Twitter:
@zipcar

Facebook:
facebook.com/zipcar

Zipcar Phone Numbers

Customer Service: 309-229-5010

Headquarters: 617-995-4231

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11 Zipcar Experts are online
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11 Zipcar Experts are online
what do you need help with ?
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