zillow Phone Number

206-470-7000

Customer Service

Contact Number

14mins

Average Wait Time

on hold with zillow

Alternative zillow Contact Methods

38hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
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How Effective is zillow Customer Service?

Issues Resolved
2%
How often zillow resolves issues
N/A
Get better support!
Avg. Call Duration
01:02mins
How long it takes zillow to resolve
N/A
Too slow? Fix it now!

Why People are Calling zillow

Top Reasons

10%

Request for Information

6%

Website/Application

4%

Account

3%

Payments and Charges

77%

Other

Reasons customers like you called recently

14 Oct, 2021
13 Oct, 2021
11 Oct, 2021
08 Oct, 2021
02 Oct, 2021
30 Sep, 2021
28 Sep, 2021
27 Sep, 2021

zillow: 206-470-7000 Information

Phone Info Details
Phone number to dial 206-470-7000
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm EST
Best time to dial 9:05am
Average wait 14 minutes
Alternate methods email, phone, web

zillow Contact Info

Phone Number:
206-470-7000

Email Support:
listingsupport@zillow.com

Twitter:
@zillow

Facebook:
facebook.com/Zillow

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Everything you need to know about Contacting Zillow

Zillow is a real estate marketplace where users can select, sell and purchase properties. Zillow has reported more than 190 million users per month. With a huge customer reach, it isn’t surprising that Zillow receives many requests for customer support.

Best methods to contact Zillow

Zillow offers different methods for users to get in touch with customer support. Some of which are as follows:

  • You can mail Zillow at their official email address i.e. listingsupport@zillow.com and expect a reply within 53 hours.
  • Zillow’s online help desk is also available to users for a detailed conversation regarding complex issues. You can contact the help desk via zillow.zendesk.com.

Contacting Zillow Customer Support

Here are some common reasons for people to call Kayak customer support:

  • Accessing account
  • Assistance in listing setup
  • Updating property info
  • Changing username and password
  • Unclaiming a property
  • Updating agent information

Tips for contacting Zillow Customer Support

To make sure that your request is handled professionally, follow the steps below:

  • Keep the website open on another device so that you can troubleshoot along with the agent on call.
  • Keep necessary documents such as screenshots of issues with the website or prior communications with the customer service rep. You may be asked to produce these anytime.

Customer reactions to contacting Zillow Customer Service

Although Zillow tries its best to resolve customer’s issues, some customers have expressed dissatisfaction with the performance of service reps. Some of the common reviews are:

  • Customer service reps were late in responding to the requests.
  • Users have expressed dissatisfaction over Zillow’s inability to offer phone-based customer support.
  • Some users found incorrect information on the website. Moreover, they were unable to get it removed.

Issues resolved by a Zillow Customer Service Representative

Zillow customer service rep can help you with the following:

  • Accessing Zillow account
  • Updating list
  • Removing list
  • Changing username or password
  • Changing property info

Call with Zillow Unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You still have other options:

  • Write back. Politely explain why you are unsatisfied with the resolution.
  • Check out Zillow's website and try the live chat option. This will ensure you get a record of your chat transcripts useful for future reference.
  • Social media is a good place to seek advice from other users and specialists. Zillow is also available on Twitter and Facebook. You can put your questions over there and someone might help you.

Contacting zillow support or customer service

zillow customer support and customer service can be contacted via phone, email, and chat. Like most companies, zillow uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. zillow customer support agents receive basic training to support zillow products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, zillow support agents have templated and scripted answers to common questions. If zillow agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since zillow can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, zillow uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from zillow?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike zillow, 6YA Experts are independent contractors who do not have any access to zillow customer information or purchases.

While 6YA Experts can provide effective help on any zillow product or service, they do not have access to your zillow account and can’t assist with billing, or any non technical issue you have with zillow.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from zillow agents.

What is 6YA’s relationship with zillow?

6YA and zillow are not related. While 6YA Experts can provide help and support on most zillow products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact zillow!

6ya Experts have helped thousands of users with zillow issues

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zillow Contact Info

Phone Number:
206-470-7000

Email Support:
listingsupport@zillow.com

Twitter:
@zillow

Facebook:
facebook.com/Zillow

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11 zillow Experts are online
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11 zillow Experts are online
what do you need help with ?
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