Xoom.com Phone Number

877-815-1531

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Xoom.com

Alternative Xoom.com Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
No Wait
Avg. Response Time on 6ya
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How Effective is Xoom.com Customer Service?

Issues Resolved
7%
How often Xoom.com resolves issues
N/A
Get better support!
Avg. Call Duration
06:12mins
How long it takes Xoom.com to resolve
N/A
Too slow? Fix it now!

Why People are Calling Xoom.com

Top Reasons

15%

Payments and Charges

11%

Request for Information

10%

Activation/Cancellation

8%

Account

56%

Other

Xoom.com: 877-815-1531 Information

Phone Info Details
Phone number to dial 877-815-1531
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 10:15am
Average wait 4 minutes
Alternate methods phone, web

More Xoom.com Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

415-395-4225

N/A

Xoom.com Contact Info

Phone Number:
877-815-1531

Email Support:
customerservice@xoom.com

Twitter:
@xoom

Facebook:
facebook.com/Xoom.Global.Money.Transfer

Xoom.com Phone Numbers

Customer Service: 415-395-4225

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Everything you need to know about Contacting Xoom

Xoom is an electronic funds transfer or remittance service provider. Xoom enables customers to send money and pay bills. Offering premium services in more than 131 countries, Xoom receives lots of customer support requests.

Best Methods to Contact Xoom

In total, there are three ways to contact Xoom. These include:

  • Xoom offers a toll-free number for users to get in touch with a team rep. The best way to contact Xoom is by dialing 877-815-1531. An alternate number is 415-395-4225.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out xoom.com for more help.

Calling Xoom Customer Support

Here are some common reasons for people to call Xoom customer support:

  • Tech support
  • Balance statements
  • Refund requests
  • Account access and hacking problems
  • Change in account information
  • Identity theft and fraud complaints

Tips to ensure an effective call with Xoom

  • It's always advisable to have proper information before you dial Xoom. Make sure you dial the correct number.
  • Keep all the important information handy. Like the account number, card details, bills, screenshots of previous correspondences, etc.
  • Have your notepad ready so that you can jot down any important points for future reference.
  • Try to call Xoom with your registered number only. Xoom is security-conscious and you may face extra questions if you call from an anonymous or unregistered contact number.

User Reactions To Calling Xoom Customer Service

Xoom ensures user-friendly customer assistance and effective resolution of problems. Except for a few, most users seem content with the service provided.

Issues resolved by a Xoom Customer Service Representative

Xoom customer reps efficiently resolve most customer issues. These include verifying transactions, changing and reviewing account limits, addressing fraud or theft issues, technical support, etc.

What Can't Be Resolved by Phone with Xoom Customer Service?

  • Xoom provides limited assistance in cases of fraud and identity theft. You may have to contact your concerned bank for prior assistance.
  • In cases of conflict with the buyer or seller over payment issues, Xoom may not intervene. It is better if both parties can resolve the situation without Xoom’s mediation.

Call with Xoom Unsuccessful? Follow the Steps Below

There are cases where your call may drop or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • Check out the official website of Xoom and fire up an email to the customer support email ID. Xoom delivers its best customer service via email.
  • Xoom's website also offers a help forum for users who didn't have a productive call earlier. This method gives you an extra advantage of recording chat transcripts useful in further escalation of your case.

Contacting Xoom.com support or customer service

Xoom.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, Xoom.com uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Xoom.com customer support agents receive basic training to support Xoom.com products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Xoom.com support agents have templated and scripted answers to common questions. If Xoom.com agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Xoom.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Xoom.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Xoom.com?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Xoom.com, 6YA Experts are independent contractors who do not have any access to Xoom.com customer information or purchases.

While 6YA Experts can provide effective help on any Xoom.com product or service, they do not have access to your Xoom.com account and can’t assist with billing, or any non technical issue you have with Xoom.com.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Xoom.com agents.

What is 6YA’s relationship with Xoom.com?

6YA and Xoom.com are not related. While 6YA Experts can provide help and support on most Xoom.com products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Xoom.com!

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Xoom.com Contact Info

Phone Number:
877-815-1531

Email Support:
customerservice@xoom.com

Twitter:
@xoom

Facebook:
facebook.com/Xoom.Global.Money.Transfer

Xoom.com Phone Numbers

Customer Service: 415-395-4225

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12 Xoom.com Experts are online
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