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Why People are Calling xerox

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xerox: 800-822-2979 Information

Phone Info Details
Phone number to dial 800-822-2979
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 1:45pm
Average wait 3 minutes
Alternate methods phone, web, chat

xerox Contact Info

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Everything you need to know about Contacting Xerox

Xerox is an American corporation that markets print and digital documents. The company has a presence in more than 160 countries and tackles support requests every day.

Best Methods to Contact Xerox

Xerox offers various methods for customers to get in touch with their support team. These include:

  • Xerox offers a toll-free number for users across the globe to get in touch with a team rep. The best way to contact Xerox is by dialing 800-822-2979.
  • The next efficient way to seek support will be via live chat. Access the same at
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out for more help.

Calling Xerox Customer Service

Here are some common reasons for people to call Xerox customer support:

  • Enquiring about retailer
  • Complaints about the products
  • Technical assistance
  • Return and repair requests

Tips to Ensure an Effective Call With Xerox Customer Service

  • Make sure you are calling the right number. The calling facilities are available 24/7, but it is recommended to call around 9 am.
  • Xerox has offices in different countries and offers support in more than 30 possible languages. Before dialing the number, make sure it belongs to your region.
  • Keep the necessary documents with you. Have your account details, any form of prior communication for reference while on call.
  • Take notes of your conversation. This can prove helpful in further communication.

User Reactions To Calling Xerox Customer Service

Xerox customers are mostly satisfied with the assistance received. However, some customers are frustrated over long waiting times.

Issues Resolved by a Xerox Customer Service Representative

A Xerox rep resolves many issues. These involve questions related to the store location, complaints regarding the Xerox product, technical support, return, and repair issues.

Call with Xerox Unsuccessful? Follow The Steps Below

In case you are unsatisfied with the response of the representative. Don't worry. Follow the tips below:

  • Go through your notes and try to find out areas of miscommunication.
  • Call Xerox again and explain your points in simple words. Use polite language and don’t panic. This may help the representative to understand and resolve the issue.
  • You may also contact Xerox via social media. The social media specialist might understand your issue and support you in resolving the case.

Contacting xerox support or customer service

xerox customer support and customer service can be contacted via phone, email, and chat. Like most companies, xerox uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. xerox customer support agents receive basic training to support xerox products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, xerox support agents have templated and scripted answers to common questions. If xerox agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since xerox can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, xerox uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from xerox?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike xerox, 6YA Experts are independent contractors who do not have any access to xerox customer information or purchases.

While 6YA Experts can provide effective help on any xerox product or service, they do not have access to your xerox account and can’t assist with billing, or any non technical issue you have with xerox.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from xerox agents.

What is 6YA’s relationship with xerox?

6YA and xerox are not related. While 6YA Experts can provide help and support on most xerox products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact xerox!

6ya Experts have helped thousands of users with xerox issues

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xerox Contact Info

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14 xerox Experts are online
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14 xerox Experts are online
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