Xbox Phone Number

800-469-9269

Customer Service

Contact Number

38mins

Average Wait Time

on hold with Xbox

Alternative Xbox Contact Methods

N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
Skip the wait!
38mins
Avg. Wait for New Customers
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No Wait
Avg. Response Time on 6ya
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How Effective is Xbox Customer Service?

Issues Resolved
3%
How often Xbox resolves issues
N/A
Get better support!
Avg. Call Duration
00:42mins
How long it takes Xbox to resolve
N/A
Too slow? Fix it now!

Why People are Calling Xbox

Top Reasons

19%

Account

18%

Product/Service

12%

Payments and Charges

6%

Cards

45%

Other

Reasons customers like you called recently

15 Oct, 2021
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15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021

Xbox: 800-469-9269 Information

Phone Info Details
Phone number to dial 800-469-9269
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm EST
Best time to dial 9:10am
Average wait 38 minutes
Alternate methods phone, chat, web

Xbox Contact Info

Phone Number:
800-469-9269

Email Support:

Twitter:
@xbox

Facebook:
facebook.com/xbox

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Everything you need to know about Contacting Xbox

Xbox manufactures and markets video gaming consoles, games, and streaming devices. It is one of the best gaming brands in the world. It has a customer reach of over 90 million active users and receives numerous customer service calls every day.

Best methods to contact Xbox

Xbox offers various methods for users to get in touch with customer support. In total, there are three tried and approved ways to contact Xbox.

  • Xbox offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-469-9269. The average waiting time is 38 minutes.
  • Xbox’s Online help desk is also available to users. You can contact the help desk via support.xbox.com.
  • Follow the given link to start a live chat to address your issues: https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=138

Calling Xbox Customer Support

Users contact customer support for various reasons including:

  • Technical assistance for Xbox products and services
  • Product subscription and billing issues
  • Product warranty issues
  • Accessing the Xbox website
  • Reporting security and privacy issues in shared games

Tips for calling Xbox Customer Service

  • Visit Xbox’s website. Click on the “contact us” option. Indicate the reason for contacting them in the menu. You will then be provided with various communication options including a call back from the Xbox customer representative.
  • Request a call back within Xbox’s phone support hours. These are as follows: -
  • Monday to Friday, 6 a.m. – 9:30 p.m. PT
  • Saturday and Sunday, 6 a.m. – 5:30 p.m. PT
  • Keep important documents handy. These include billing copies, serial numbers, invoices, any sort of communication between Xbox and yourself. You may be asked to show these later on.
  • Keep your device handy so that you can troubleshoot along with the agent on call.
  • Take notes during the call. You might use this as a reference for later.

Customer reactions to calling Xbox Customer Service

Xbox has received mixed reviews from the users. Users complained of scripted responses that did nothing to resolve user issues. However, we could find some positive reviews about the service as well.

Issues resolved by Xbox customer service

Issues resolved by the customer service include:

  • Troubleshooting
  • Assistance in using the Xbox website
  • Providing warranty information
  • Setting parental controls
  • Resolving fraudulent charges or double charges

Issues that can’t be resolved by Xbox customer service

  • Since most Xbox products are physical devices, the technical support agents can do very few adjustments on call. You will have to bring the device to an authorized retailer or service center.
  • Xbox has specific refund policies. It may be problematic if a child orders the subscription without prior knowledge of his/her parents.
  • Customer service reps can’t do much if the request violates Xbox policies.

Unsatisfied with Xbox’s call? Follow the steps below

If you feel unsatisfied with the call to Xbox, don't worry. You still have other options:

  • Review your notes. Identify any areas of miscommunication and point them out during future communications.
  • Write back. Politely explain why you are unsatisfied with the resolution and what you would like from them.
  • Apart from phone-based customer support, Xbox also provides live chat and email support. Live chat is available 24 hours a day. You can also keep a record of your conversations with the rep using these mediums.
  • Social media is a good place to seek advice from specialists and other users. Xbox is also available on Facebook and Twitter. You can put your issue over there and someone might be able to help resolve your issue.
  • Xbox user forum is a good place to connect with other users who may have encountered a similar issue. They might help you to resolve your issue.

Contacting Xbox support or customer service

Xbox customer support and customer service can be contacted via phone, email, and chat. Like most companies, Xbox uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Xbox customer support agents receive basic training to support Xbox products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Xbox support agents have templated and scripted answers to common questions. If Xbox agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Xbox can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Xbox uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Xbox?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Xbox, 6YA Experts are independent contractors who do not have any access to Xbox customer information or purchases.

While 6YA Experts can provide effective help on any Xbox product or service, they do not have access to your Xbox account and can’t assist with billing, or any non technical issue you have with Xbox.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Xbox agents.

What is 6YA’s relationship with Xbox?

6YA and Xbox are not related. While 6YA Experts can provide help and support on most Xbox products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Xbox!

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Xbox Contact Info

Phone Number:
800-469-9269

Email Support:

Twitter:
@xbox

Facebook:
facebook.com/xbox

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17 Xbox Experts are online
what do you need help with ?
17 Xbox Experts are online
what do you need help with ?
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