Wow! Phone Number

866-496-9669

Customer Service

Contact Number

26mins

Average Wait Time

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Alternative Wow! Contact Methods

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Wow!: 866-496-9669 Information

Phone Info Details
Phone number to dial 866-496-9669
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 9:00am
Average wait 26 minutes
Alternate methods phone, web

More Wow! Contact Information

Contact Information Average Wait Time Avg. Wait Time

Business Accounts

888-969-4249

N/A

Wow! Contact Info

Phone Number:
866-496-9669

Email Support:

Twitter:

Facebook:

Wow! Phone Numbers

Business Accounts: 888-969-4249

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Everything you need to know about Contacting WOW!

WOW! is a US-based cable service provider that offers internet, cloud and cable television, and voice-over IP-based telephony services. Being the sixth-largest cable operator in the United States, it comes as no surprise that WOW! receives lots of customer service requests every day.

Best Methods to Contact WOW!

WOW! offers various methods for customers to get in touch with their support team. In total, there are three efficient and tested ways to contact WOW!. These include:

  • WOW! offers a toll-free number for users WOW! to get in touch with a team rep. The best way to contact WOW! is by dialing 866-496-9669. An alternate number is 888-969-4249 for business accounts.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out wowway.com.

Calling WOW! Customer Support

Here are some common reasons for people to call WOW! customer support:

  • Invoice and payment issues
  • Tech support
  • New subscription
  • Reporting overcharge
  • Modifying or terminating an existing subscription
  • Help with troubleshooting problems

Tips to ensure an effective call with WOW!

You can ensure a productive call with WOW! and get your issues resolved in no time with the following tips:

  • Keep all the product-related information handy. Like the invoice, warranty, device(for technical assistance), etc.
  • Have your notepad ready so that you can jot down important points for future reference.
  • WOW! provides separate numbers for residential and business subscribers. Make sure you dial the right number.

User Reactions To Calling WOW! Customer Service

WOW! ensures user-friendly customer assistance and fast resolution. User reactions are generally positive and appreciate WOW! for the quality of assistance provided.

Issues resolved by a WOW! Customer Service Representative

Most common customer issues are resolved by WOW! customer agents. These include invoice concerns, tech support, acquiring, altering, or terminating service, etc.

What Can't Be Resolved by Phone with WOW! Customer Service?

  • Customer support reps cannot help users with device manhandle or damage. They may guide you with the steps to follow for repair and replacements, but ultimately it's your responsibility to personally take or ship your product for repairs.
  • WOW! is also not responsible for incompatibility with third-party devices or apps. You need to contact their respective customer support service.

Call with WOW! Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • Check out the help forum on WOW!'s official website. This provides you with a written record of your correspondences for future reference.

Contacting Wow! support or customer service

Wow! customer support and customer service can be contacted via phone, email, and chat. Like most companies, Wow! uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Wow! customer support agents receive basic training to support Wow! products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Wow! support agents have templated and scripted answers to common questions. If Wow! agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Wow! can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Wow! uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Wow!?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Wow!, 6YA Experts are independent contractors who do not have any access to Wow! customer information or purchases.

While 6YA Experts can provide effective help on any Wow! product or service, they do not have access to your Wow! account and can’t assist with billing, or any non technical issue you have with Wow!.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Wow! agents.

What is 6YA’s relationship with Wow!?

6YA and Wow! are not related. While 6YA Experts can provide help and support on most Wow! products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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Wow! Contact Info

Phone Number:
866-496-9669

Email Support:

Twitter:

Facebook:

Wow! Phone Numbers

Business Accounts: 888-969-4249

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16 Wow! Experts are online
what do you need help with ?
16 Wow! Experts are online
what do you need help with ?
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