Winzip Phone Number

860-429-3542

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Winzip

Alternative Winzip Contact Methods

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How Effective is Winzip Customer Service?

Issues Resolved
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How often Winzip resolves issues
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How long it takes Winzip to resolve
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Reasons customers like you called recently

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Winzip: 860-429-3542 Information

Phone Info Details
Phone number to dial 860-429-3542
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm EST
Best time to dial 3:30pm
Average wait 4 minutes
Alternate methods phone

Winzip Contact Info

Phone Number:
860-429-3542

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Everything you need to know about Contacting WinZip

WinZip is a famous tool used to extract, archive, and compress files. It is a shareware file archiver for Windows, macOS, iOS & Android. Given the technicalities and a large user base, WinZip receives many customer requests daily.

Best methods to contact WinZip

  • WinZip offers limited customer service assistance. The on-call support is available from Monday-Friday(9:00 AM - 5:00 PM EST). Dial 860-429-3542 to get in touch with a WinZip rep.
  • The support team also offers email-based support to users. You can email the team at help@winzip.com.

Contacting WinZip Customer Service Here are some common reasons for people to call WinZip customer support:

  • Renewing/ Purchasing subscription
  • Registering your account
  • Technical assistance

Tips for contacting WinZip Customer Service

To ensure a productive call with WinZip, follow the steps below:

  • Check out WinZip’s help page and read the information carefully.
  • Gather all the relevant documents like invoices, order details, etc.
  • Have your notepad ready to jot down important points for future reference.
  • If you are seeking technical assistance, keep your mobile or PC handy. It’s best to use a different device to call.

Customer reactions to contacting WinZip Customer Service

The user reviews are mostly positive and satisfactory. However, some users seem disappointed with unavailability of different support methods to contact WinZip.

Issues resolved by WinZip Customer Service

  • Billing-related issues
  • Technical assistance with the application
  • Questions regarding renewal

Contact with WinZip unsuccessful? Follow the steps below

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern and help your issue resolve faster.
  • The training and experience of a customer representative can make a huge difference when it comes to customer satisfaction. If your first call didn't go well, dial again. A different representative may understand your concerns and get your issue resolved.
  • Check out WinZip's website and try the email support option. This will ensure you get a record of your chat transcripts useful for further escalation of your case.

Contacting Winzip support or customer service

Winzip customer support and customer service can be contacted via phone, email, and chat. Like most companies, Winzip uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Winzip customer support agents receive basic training to support Winzip products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Winzip support agents have templated and scripted answers to common questions. If Winzip agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Winzip can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Winzip uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Winzip?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Winzip, 6YA Experts are independent contractors who do not have any access to Winzip customer information or purchases.

While 6YA Experts can provide effective help on any Winzip product or service, they do not have access to your Winzip account and can’t assist with billing, or any non technical issue you have with Winzip.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Winzip agents.

What is 6YA’s relationship with Winzip?

6YA and Winzip are not related. While 6YA Experts can provide help and support on most Winzip products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Winzip!

6ya Experts have helped thousands of users with Winzip issues

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Winzip Contact Info

Phone Number:
860-429-3542

Email Support:

Twitter:

Facebook:

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17 Winzip Experts are online
what do you need help with ?
17 Winzip Experts are online
what do you need help with ?
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