Windstream Phone Number

800-347-1991

Customer Service

Contact Number

12mins

Average Wait Time

on hold with Windstream

Alternative Windstream Contact Methods

10hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Windstream Customer Service?

Issues Resolved
17%
How often Windstream resolves issues
N/A
Get better support!
Avg. Call Duration
03:37mins
How long it takes Windstream to resolve
N/A
Too slow? Fix it now!

Why People are Calling Windstream

Top Reasons

21%

Payments and Charges

14%

Product/Service

14%

Staff

7%

Activation/Cancellation

44%

Other

Reasons customers like you called recently

16 Oct, 2021
10 Oct, 2021
09 Oct, 2021
09 Oct, 2021
27 Sep, 2021
24 Sep, 2021
08 Sep, 2021
05 Sep, 2021

Windstream: 800-347-1991 Information

Phone Info Details
Phone number to dial 800-347-1991
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 10:30am
Average wait 12 minutes
Alternate methods phone, chat, email, web

More Windstream Contact Information

Contact Information Average Wait Time Avg. Wait Time

Deals & Packages Concierge

888-858-0822

N/A

Moving & Address Change Concierge

877-318-2092

N/A

New Customer Concierge

888-715-3291

N/A

New Customers

855-962-4053

N/A

Technical Support

866-445-5880

N/A

Customer Service

877-520-5220

N/A

Customer Service

877-901-4692

N/A

Customer Service

800-481-5441

N/A

Financial

800-537-7755

N/A

Sales

866-445-8084

N/A

Windstream Contact Info

Phone Number:
800-347-1991

Email Support:
support@windstream.net

Twitter:
@windstream

Facebook:
facebook.com/windstreamconnects

Windstream Phone Numbers

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

New Customers: 855-962-4053

Technical Support: 866-445-5880

Customer Service: 877-520-5220

Customer Service: 877-901-4692

Customer Service: 800-481-5441

Financial: 800-537-7755

Sales: 866-445-8084

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Everything you need to know about Contacting Windstream

Windstream is US-based broadband, security solutions, voice, and digital television service, provider. Windstream as a leading tech giant receives lots of customer support requests every day.

Best Methods to Contact Windstream

In total, there are four efficient ways to contact Windstream. These include:

  • Windstream offers toll-free numbers for users to get in touch with a team rep. The best way to contact Windstream is by dialing 800-347-1991. Alternate numbers are 877-520-5220 and 877-901-4692 for customer service, 855-962-4053 and 888-715-3291 for new customers, 877-318-2092 for moving & address change, 888-858-0822 for deals & packages, and 866-445-5880 for technical support.
  • The next efficient way to seek support from Windstream will be to mail them at their official mail address, support@windstream.net.
  • Windstream provides a live chat option to users at http://www.windstream.com/Windstream-Live-Chat/.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out windstream.com for more help.

Calling Windstream Customer Support

Here are some common reasons for users to call Windstream customer support:

  • Technical assistance
  • Starting, changing, or ending service
  • Issues related to a service
  • Complaints against overcharges
  • Reporting a problem
  • Help with troubleshooting

Tips to ensure an effective call with Windstream

  • Windstream provides separate numbers for different divisions. Check out the Windstream website before dialing Windstream on their regular customer care number.
  • Have your notepad ready to jot down important points for future reference.
  • Keep all the important information handy. These include the invoice, account details, credit/debit card details, etc.
  • To seek technical assistance, keep your mobile or PC handy. Remote diagnostics work best if you're not using the same device for the call. It is advisable to use another phone to connect with the representative.

User Reactions To Calling Windstream Customer Service

Windstream has a high response rate towards requests and complaints about support and feedback. The user reviews are mostly positive and satisfactory. Users appreciate having multiple ways of contacting customer support.

Issues resolved by a Windstream Customer Service Representative

The issues resolved by Windstream Customer Service Representative are mostly technical, billing concerns, and other service-related issues.

What Cannot Be Resolved by Phone with Windstream Customer Service?

Windstream is not accountable for incompatibility issues with third-party hardware. The customer support rep cannot provide much support in instances of device damage. You'll have to get it to a repair center or schedule a tech visit.

Call with Windstream Unsuccessful? Follow the steps ahead

There are cases where your call may drop or the issue persists, don't worry. There still are options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern easily and help your issue resolve faster when you call again.
  • Contact customer service again. Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next rep may help you out.
  • Windstream's website also offers a live chat service for users who didn't have a productive call earlier. This method gives you the extra advantage of recording chat transcripts useful in the documentation of your case.
  • If the issue persists, you can fire up an email to Windstream's official customer support ID.
  • If it's still unresolved, you can visit the help center option provided on the official website.

Contacting Windstream support or customer service

Windstream customer support and customer service can be contacted via phone, email, and chat. Like most companies, Windstream uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Windstream customer support agents receive basic training to support Windstream products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Windstream support agents have templated and scripted answers to common questions. If Windstream agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Windstream can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Windstream uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Windstream?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Windstream, 6YA Experts are independent contractors who do not have any access to Windstream customer information or purchases.

While 6YA Experts can provide effective help on any Windstream product or service, they do not have access to your Windstream account and can’t assist with billing, or any non technical issue you have with Windstream.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Windstream agents.

What is 6YA’s relationship with Windstream?

6YA and Windstream are not related. While 6YA Experts can provide help and support on most Windstream products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Windstream!

6ya Experts have helped thousands of users with Windstream issues

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Windstream Contact Info

Phone Number:
800-347-1991

Email Support:
support@windstream.net

Twitter:
@windstream

Facebook:
facebook.com/windstreamconnects

Windstream Phone Numbers

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

New Customers: 855-962-4053

Technical Support: 866-445-5880

Customer Service: 877-520-5220

Customer Service: 877-901-4692

Customer Service: 800-481-5441

Financial: 800-537-7755

Sales: 866-445-8084

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
17 Windstream Experts are online
what do you need help with ?
17 Windstream Experts are online
what do you need help with ?
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