western digital Phone Number

949-672-7000

Customer Service

Contact Number

3mins

Average Wait Time

on hold with western digital

Alternative western digital Contact Methods

3mins
Avg. Wait for New Customers
Skip the wait!

How Effective is western digital Customer Service?

Issues Resolved
100%
How often western digital resolves issues
N/A
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Avg. Call Duration
N/A
How long it takes western digital to resolve
N/A
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western digital: 949-672-7000 Information

Phone Info Details
Phone number to dial 949-672-7000
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Thu 8am-5pm, Fri 8am-3pm PST
Best time to dial 10:45am
Average wait 3 minutes
Alternate methods phone, web

More western digital Contact Information

Contact Information Average Wait Time Avg. Wait Time

Technical Support

800-275-4932

N/A

western digital Contact Info

Phone Number:
949-672-7000

Email Support:

Twitter:

Facebook:

western digital Phone Numbers

Technical Support: 800-275-4932

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Everything you need to know about Contacting Western Digital

Western Digital has been manufacturing and selling storage devices and data technology products for the past 51 years. The firm also offers cloud storage services.

Best methods to contact Western Digital

Western Digital offers different methods for users to contact the support team. These include:

  • Western Digital offers a toll-free number for users to contact the support team. Dial 949-672-7000. The best time to call is around 9:00 AM.
  • You can also use the live chat feature to contact the customer service team. Access the live-chat on Western Digital’s official website.
  • Users can also fill the support request form at https://support.wdc.com/contact_phone.aspx. The Western Digital team will be in touch with you.

Calling Western Digital customer service

Here are some common reasons for people to call Western Digital Customer Support:

  • Data recovery
  • Claiming warranty
  • Replacements
  • Tracking RMA

Tips for calling Western Digital Customer Service

To make sure your request is handled professionally, follow the steps below:

  • The on-call customer support is available from Monday-Friday(8:00 AM- 7:00 PM PST) & Saturday-Sunday(8:00 AM- 5:00 PM PST). The best time to call Western Digital is around 9:00 AM.
  • Make sure to keep your account and product details handy before dialing Western Digital.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Western Digital Customer Service

Users on various online forums seem satisfied with Western Digital’s customer service. We can assume the customers are happy with the service received.

Issues resolved by Western Digital Customer Service

  • Setting up My Cloud
  • Track your RMA
  • Downloading and usage trivia
  • Help with recovering data

Call with Western Digital unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. Follow the steps below:

  • Check out Western Digital's website and try the live chat option. This will ensure you get a record of your chat transcripts useful for further escalation of your case.
  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern and help your issue resolve faster.
  • The training and experience of a customer representative can make a huge difference when it comes to customer satisfaction. If your first call didn't go well, dial again. A different representative may understand your concerns and get your issue resolved.
  • If nothing works, address your issue with the community forum. Someone in the past might have had similar issues and may help you out.
  • Users can also approach Western Digital through Twitter & LinkedIn. Make sure to tag them while describing your problem.

Contacting western digital support or customer service

western digital customer support and customer service can be contacted via phone, email, and chat. Like most companies, western digital uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. western digital customer support agents receive basic training to support western digital products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, western digital support agents have templated and scripted answers to common questions. If western digital agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since western digital can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, western digital uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from western digital?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike western digital, 6YA Experts are independent contractors who do not have any access to western digital customer information or purchases.

While 6YA Experts can provide effective help on any western digital product or service, they do not have access to your western digital account and can’t assist with billing, or any non technical issue you have with western digital.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from western digital agents.

What is 6YA’s relationship with western digital?

6YA and western digital are not related. While 6YA Experts can provide help and support on most western digital products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact western digital!

6ya Experts have helped thousands of users with western digital issues

Talk to a western digital Expert in seconds!

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western digital Contact Info

Phone Number:
949-672-7000

Email Support:

Twitter:

Facebook:

western digital Phone Numbers

Technical Support: 800-275-4932

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16 western digital Experts are online
what do you need help with ?
16 western digital Experts are online
what do you need help with ?
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