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Everything you need to know about Contacting Waze

Waze is a GPS navigation software app with over 130 million active users per month. With such a huge customer reach, it isn’t surprising that Waze receives numerous requests for customer support.

Best methods to contact Waze

Waze offers limited methods for users to get in touch with customer support. Waze’s online help desk is available to users for detailed conversations. You can contact the help desk via support.waze.com.

Contacting Waze Customer Support

Here are some common reasons for people to call Waze customer support:

  • Accessing account
  • Issues while operating the app
  • Updating account info
  • Recovering account
  • Refunding a charge

Tips for contacting Waze Customer Support

  • Keep the app open on another device so that you can troubleshoot along with the agent on call.
  • Contact Waze via the help desk. The help desk is available 24 hours,7 days. However, the busiest time to contact them is 9:30 a.m. Make sure to not contact Waze during the time.

Customer reactions to contacting Waze Customer Service

Although Waze tries its best to resolve customer’s issues, a fraction of customers are unsatisfied with their work. Some of the frequent complaints registered by users are:

  • Customer service is not open to user requests.
  • Some users found incorrect information on the app. Moreover, they were unable to get it removed or noticed.

Issues resolved by a Waze Customer Service Representative

Waze customer service rep can help you with the following:

  • Helping you access your account
  • Familiarizing users with the app
  • Recovering account
  • Updating account info

Call with Waze Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. There still are options:

  • Write back. Politely explain why you are unsatisfied with the resolution.
  • Try the live chat and email support feature by Waze. You can keep a record of your communications with the rep using these mediums.
  • Social media is a good place to seek advice from other users and specialists. Waze is also available on Twitter and Facebook. You can put your questions over there and someone might help you.

Contacting Waze support or customer service

Waze customer support and customer service can be contacted via phone, email, and chat. Like most companies, Waze uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Waze customer support agents receive basic training to support Waze products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Waze support agents have templated and scripted answers to common questions. If Waze agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Waze can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Waze uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Waze?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Waze, 6YA Experts are independent contractors who do not have any access to Waze customer information or purchases.

While 6YA Experts can provide effective help on any Waze product or service, they do not have access to your Waze account and can’t assist with billing, or any non technical issue you have with Waze.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Waze agents.

What is 6YA’s relationship with Waze?

6YA and Waze are not related. While 6YA Experts can provide help and support on most Waze products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Waze!

6ya Experts have helped thousands of users with Waze issues

Talk to a Waze Expert in seconds!

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Waze Contact Info

Phone Number:

Email Support:

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Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
12 Waze Experts are online
what do you need help with ?
12 Waze Experts are online
what do you need help with ?
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