Wayfair Phone Number

877-929-3247

Customer Service

Contact Number

7mins

Average Wait Time

on hold with Wayfair

Alternative Wayfair Contact Methods

31hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Wayfair Customer Service?

Issues Resolved
35%
How often Wayfair resolves issues
N/A
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Avg. Call Duration
05:01mins
How long it takes Wayfair to resolve
N/A
Too slow? Fix it now!

Why People are Calling Wayfair

Top Reasons

17%

Shipping and Delivery

10%

Request for Information

10%

Return/Replace

10%

Product/Service

53%

Other

Reasons customers like you called recently

21 Oct, 2021
20 Oct, 2021
20 Oct, 2021
20 Oct, 2021
20 Oct, 2021
20 Oct, 2021
20 Oct, 2021
19 Oct, 2021

Wayfair: 877-929-3247 Information

Phone Info Details
Phone number to dial 877-929-3247
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:15am
Average wait 7 minutes
Alternate methods phone, web, email, chat

More Wayfair Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

http://www.wayfair.com/help/faq.php

89 hours

Customer Service

https://www.wayfair.com/help/faq.php

23 minutes

Customer Service

866-263-8325

N/A

Customer Service

844-669-9028

N/A

Customer Service

844-928-0764

N/A

dataprotectionofficer@wayfair.com

dataprotectionofficer@wayfair.com

N/A

legal@wayfair.com

legal@wayfair.com

N/A

Wayfair Contact Info

Phone Number:
877-929-3247

Email Support:
service@wayfair.com

Twitter:
@Wayfair

Facebook:
facebook.com/wayfair

Wayfair Phone Numbers

Customer Service: 866-263-8325

Customer Service: 844-669-9028

Customer Service: 844-928-0764

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Wayfair is a US-based e-commerce site dealing in furniture and household goods. Founded in 2002, Wayfair gets a lot of customer support requests every day.

Best Methods to Contact Wayfair

Wayfair offers various methods for customers to get in touch with their support team. In total, there are four efficient ways to contact Wayfair. These include:

  • Wayfair offers toll-free numbers for users to get in touch with a team rep. The first best way to contact Wayfair is dialing 877-929-3247.
  • The next efficient way to seek support from Wayfair is to mail them at their official mail address, service@wayfair.com.
  • Wayfair provides a live chat option to users at http://www.wayfair.com/help/faq.php.
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out https://www.wayfair.com/help/faq.php for more info.

Calling Wayfair Customer Support

Here are some common reasons for people to call Wayfair customer support:

  • Placing, changing or cancelling orders
  • Requesting returns
  • Claiming refunds
  • Tracking order status
  • Technical assistance
  • Registering complaints against the delivery person
  • Help with troubleshooting problems

Tips to ensure an effective call with Wayfair

You can ensure a productive call with Wayfair and get your issues resolved in no time with the following tips:

  • Make sure to go through the official website to get directed to the correct number.
  • Keep important information like account number, product details, invoice etc handy
  • Have your notepad ready so that you can jot down important points for future reference.
  • If you need technical aid, call when you are near your mobile or PC. It’s best to use a different device to call.

User Reaction To Calling Wayfair Customer Service

Wayfair generally ensures user-friendly customer assistance and fast resolution. But a company this large is bound to receive both criticism and appreciation for their services. Users have complained of long waiting hours to connect to a Wayfair rep. Some seem annoyed about delivery delays and unfulfilled promises by reps.

Issues resolved by Wayfair Customer Service Representative

Wayfair customer service provides effective solutions for a lot of questions. These include placing, changing, cancelling or tracking an order, providing tech support, registering complaints etc.

What Can't Be Resolved by Phone with Wayfair Customer Service?

There are cases where Wayfair faces difficulty in delivering or collecting the package from your address. It may happen if you or other family members are away and no one is available to sign for packages. Third-party sellers on Wayfair mostly have delivery inconsistencies. If you have purchased from a third-party seller, you may experience an unwanted delay in the delivery of your orders. Wayfair can not intervene and speed up the process.

Wayfair's call Unsuccessful? Follow the steps ahead

There are cases where your call may drop or the issue persists, don't worry. There are still options:

  • Make notes in your call with the representative. In case the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly and help your issue get resolved faster.
  • Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may be able to help you.
  • If the problem persists, you can visit Wayfair's website and try the live chat option or contact the help forum.
  • If nothing works, fire up an email to the customer support mail id. The process may be slow but they will get back to you as soon as possible.

Contacting Wayfair support or customer service

Wayfair customer support and customer service can be contacted via phone, email, and chat. Like most companies, Wayfair uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Wayfair customer support agents receive basic training to support Wayfair products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Wayfair support agents have templated and scripted answers to common questions. If Wayfair agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Wayfair can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Wayfair uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Wayfair?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Wayfair, 6YA Experts are independent contractors who do not have any access to Wayfair customer information or purchases.

While 6YA Experts can provide effective help on any Wayfair product or service, they do not have access to your Wayfair account and can’t assist with billing, or any non technical issue you have with Wayfair.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Wayfair agents.

What is 6YA’s relationship with Wayfair?

6YA and Wayfair are not related. While 6YA Experts can provide help and support on most Wayfair products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Wayfair!

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Wayfair Contact Info

Phone Number:
877-929-3247

Email Support:
service@wayfair.com

Twitter:
@Wayfair

Facebook:
facebook.com/wayfair

Wayfair Phone Numbers

Customer Service: 866-263-8325

Customer Service: 844-669-9028

Customer Service: 844-928-0764

Similar Company Phone Numbers

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14 Wayfair Experts are online
what do you need help with ?
14 Wayfair Experts are online
what do you need help with ?
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