VitalChek Phone Number

866-561-1694

Customer Service

Contact Number

6mins

Average Wait Time

on hold with VitalChek

Alternative VitalChek Contact Methods

49hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
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How Effective is VitalChek Customer Service?

Issues Resolved
6%
How often VitalChek resolves issues
N/A
Get better support!
Avg. Call Duration
05:49mins
How long it takes VitalChek to resolve
N/A
Too slow? Fix it now!

Why People are Calling VitalChek

Top Reasons

25%

Request for Information

16%

Shipping and Delivery

11%

Product/Service

3%

Activation/Cancellation

45%

Other

VitalChek: 866-561-1694 Information

Phone Info Details
Phone number to dial 866-561-1694
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 6am-6pm MST
Best time to dial 9:30am
Average wait 6 minutes
Alternate methods phone, email, web

More VitalChek Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Care

800-255-2414

N/A

Corporate Offices

615-372-6800

N/A

Lexisnexis Risk Solutions

866-237-2133

N/A

Lexisnexis Risk Solutions

800-869-0751

N/A

vitals.research@vitalchek.com

vitals.research@vitalchek.com

N/A

VitalChek Contact Info

Phone Number:
866-561-1694

Email Support:
vitalchek_gateway@mailca.custhelp.com

Twitter:
@VitalChek

Facebook:
facebook.com/VitalChek

VitalChek Phone Numbers

Customer Care: 800-255-2414

Corporate Offices: 615-372-6800

Lexisnexis Risk Solutions: 866-237-2133

Lexisnexis Risk Solutions: 800-869-0751

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Everything you need to know about Contacting VitalCheck

With VitalCheck, you can order all your government certificates and records at the comfort of your home while maintaining user privacy. It is now widely used across the States and remains busy resolving customer issues throughout the day.

Best methods to contact VitalCheck

VitalCheck offers different methods for users to get in touch with customer support.

  • VitalCheck offers a toll-free number for users across the globe to get in touch with the support team. Dial 866-561-1694. The average waiting time is 35 minutes. You can also ring 800-255-2414 for the same. To inquire about corporate affairs, dial 615-372-6800.
  • You can also mail your grievances to VitalCheck at vitalchek_gateway@mailca.custhelp.com

Calling VitalCheck Customer Service

Here are some common reasons for people to contact VitalCheck:

  • Tracking an order
  • Update order status in Fax ID
  • Disputing a charge
  • Issues with accessing a VitalCheck account

Tips to Ensure an Effective Call With VitalCheck

  • Check the phone number twice. The calling option is available from 6:00 am to 6:00 pm, weekdays. The best time to make a call is around 9:30 in the morning.
  • Keep the required documents handy for a smooth conversation with the VitalCheck rep.
  • It is advisable to make notes of your conversation with the representative.

Users Reactions To Calling VitalCheck Customer Service

The user reviews are mostly positive and satisfactory. However, some are dissatisfied with the lack of support options available to contact VitalCheck. Most users have often complained of long waiting times and frequent call drops.

Issues Resolved by Phone with VitalCheck Customer Service

  • Tracking an order
  • Updating an order
  • Dispute a charge

What Cannot Be Resolved by Phone with VitalCheck

VitalCheck is a third-party agent and is not accountable for any service-related issue. They also cannot help with an unstable internet connection.

Call with VitalCheck Unsuccessful? Follow the Steps Below

  • Review your notes and try to figure out the points of miscommunication.
  • Make another call and try to explain your issue in simple words. If calling doesn't work, contact VitalCheck via the web portal. Tick options as per your issue and a customer rep will be directed to you shortly.

Contacting VitalChek support or customer service

VitalChek customer support and customer service can be contacted via phone, email, and chat. Like most companies, VitalChek uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. VitalChek customer support agents receive basic training to support VitalChek products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, VitalChek support agents have templated and scripted answers to common questions. If VitalChek agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since VitalChek can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, VitalChek uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from VitalChek?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike VitalChek, 6YA Experts are independent contractors who do not have any access to VitalChek customer information or purchases.

While 6YA Experts can provide effective help on any VitalChek product or service, they do not have access to your VitalChek account and can’t assist with billing, or any non technical issue you have with VitalChek.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from VitalChek agents.

What is 6YA’s relationship with VitalChek?

6YA and VitalChek are not related. While 6YA Experts can provide help and support on most VitalChek products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact VitalChek!

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VitalChek Contact Info

Phone Number:
866-561-1694

Email Support:
vitalchek_gateway@mailca.custhelp.com

Twitter:
@VitalChek

Facebook:
facebook.com/VitalChek

VitalChek Phone Numbers

Customer Care: 800-255-2414

Corporate Offices: 615-372-6800

Lexisnexis Risk Solutions: 866-237-2133

Lexisnexis Risk Solutions: 800-869-0751

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9 VitalChek Experts are online
what do you need help with ?
9 VitalChek Experts are online
what do you need help with ?
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