Virgin Mobile Phone Number

888-322-1122

Customer Service

Contact Number

7mins

Average Wait Time

on hold with Virgin Mobile

Alternative Virgin Mobile Contact Methods

71hours
Avg. Response Time by Email
Skip the wait!
100hours
Avg. Response Time on Twitter
Skip the wait!
13hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Virgin Mobile Customer Service?

Issues Resolved
24%
How often Virgin Mobile resolves issues
N/A
Get better support!
Avg. Call Duration
02:06mins
How long it takes Virgin Mobile to resolve
N/A
Too slow? Fix it now!

Why People are Calling Virgin Mobile

Top Reasons

14%

Account

9%

Activation/Cancellation

8%

Payments and Charges

8%

Product/Service

61%

Other

Virgin Mobile: 888-322-1122 Information

Phone Info Details
Phone number to dial 888-322-1122
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 4am-9pm PST
Best time to dial 8:15am
Average wait 7 minutes
Alternate methods phone, email, twitter, web, facebook

More Virgin Mobile Contact Information

Contact Information Average Wait Time Avg. Wait Time

Broadband2Go

877-877-8443

N/A

Virgin Mobile Contact Info

Phone Number:
888-322-1122

Email Support:
ourteam@virginmobileusa.com

Twitter:
@VMUCare

Facebook:
facebook.com/VirginMobileUSA

Virgin Mobile Phone Numbers

Broadband2Go: 877-877-8443

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Everything you need to know about Contacting Virgin Mobile

Virgin Mobile is a US-based prepaid, no-contract wireless service. Having over 6 million customers, Virgin Mobile receives lots of customer service calls every day.

Best Methods to Contact Virgin Mobile

Virgin Mobile offers various methods for customers to get in touch with their support team. In total, there are three efficient ways to contact Virgin Mobile. These include:

  • Virgin Mobile offers toll-free numbers for users to get in touch with a team rep. The best way to contact Virgin Mobile is by dialing 888-322-1122. An alternate number is 877-877-8443 for Broadband2Go.
  • The next efficient way to seek support from Virgin Mobile will be to mail them at their official mail address, ourteam@virginmobileusa.com.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out www1.virginmobileusa.com for more info.

Calling Virgin Mobile Customer Support

Here are some common reasons for people to call Virgin Mobile customer support:

  • Billing and payment issues
  • Text support
  • Buying, modifying or canceling services
  • Seeking details about services
  • Requesting return or refund
  • Help with troubleshooting problems

Tips to ensure an effective call with Virgin Mobile

You can ensure effective customer support by following a few simple steps:

  • Make sure to gather documentation that supports your request or case. This may include screenshots of previous correspondences, billing statements, or error messages.
  • Contact customer service and explain your concern.
  • It is advisable to have a pen and paper handy before calling. That way, you can jot down any important points for future use.
  • The helplines are available from 7 am to 10 pm, Central time, every day.

User Reactions To Calling Virgin Mobile Customer Service

Users are quite dissatisfied with Virgin Mobile's customer service. Major grievances include long wait times, language barriers, and incorrect information provided by the reps.

Issues resolved by Virgin Mobile Customer Service Representative

Customer support reps resolve many issues like product-related questions, repair or return info, tech support, troubleshooting, etc.

What Can't Be Resolved by Phone with Virgin Mobile Customer Service?

In the cases of device manhandle and damage, the customer service rep cannot help you much. They can only provide you with guidance on how to get your device repaired.

Call with Virgin Mobile Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • If you're still not satisfied, feel free to fire up an email to the customer support mail id.
  • Virgin Mobile also provides a help forum option to users for a quick chat. This method provides you with a record of transcripts for future reference and documentation.
  • If nothing works, try reaching out to Virgin Mobile through their official social media handles.
  • You can also try seeking help from retailers that sell Virgin Mobile products.

Contacting Virgin Mobile support or customer service

Virgin Mobile customer support and customer service can be contacted via phone, email, and chat. Like most companies, Virgin Mobile uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Virgin Mobile customer support agents receive basic training to support Virgin Mobile products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Virgin Mobile support agents have templated and scripted answers to common questions. If Virgin Mobile agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Virgin Mobile can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Virgin Mobile uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Virgin Mobile?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Virgin Mobile, 6YA Experts are independent contractors who do not have any access to Virgin Mobile customer information or purchases.

While 6YA Experts can provide effective help on any Virgin Mobile product or service, they do not have access to your Virgin Mobile account and can’t assist with billing, or any non technical issue you have with Virgin Mobile.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Virgin Mobile agents.

What is 6YA’s relationship with Virgin Mobile?

6YA and Virgin Mobile are not related. While 6YA Experts can provide help and support on most Virgin Mobile products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Virgin Mobile!

6ya Experts have helped thousands of users with Virgin Mobile issues

Talk to a Virgin Mobile Expert in seconds!

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Virgin Mobile Contact Info

Phone Number:
888-322-1122

Email Support:
ourteam@virginmobileusa.com

Twitter:
@VMUCare

Facebook:
facebook.com/VirginMobileUSA

Virgin Mobile Phone Numbers

Broadband2Go: 877-877-8443

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12 Virgin Mobile Experts are online
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what do you need help with ?
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