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Everything you need to know about Contacting Viber

Viber is an instant-messaging application widely used across the globe. Besides messaging, Viber also offers media exchange and video recording services.

Best Methods to Contact Viber

Unfortunately, Viber’s only available customer support method is their help desk. The online help desk is available to users for a detailed conversation regarding complex issues. You can contact the help desk via support.viber.com.

Contacting Viber customer service

People contact Viber for different reasons. These include:

  • Issues with the app
  • Overcharging
  • Canceling a Viber account
  • Account access
  • Technical assistance

Tips to have effective contact with Viber

  • Viber doesn't offer phone-based customer service. The best way to contact the company is through online support available on Viber’s official website.
  • You can also write an email to contact Viber.

Users Reactions To Contacting Viber

There isn't much data online reading Viber customer service reviews. It does appear that the business customers who contact Viber are generally satisfied with the level of support they've received.

Issues Resolved by Viber Customer Service

There are many issues that Viber resolves successfully. These include account deletion requests, overcharge on account, access to the account, and other technical glitches.

What Issues Cannot Be Resolved by Viber Customer Service

In instances of sharing abusive content, Viber has limited ability to support users. In instances of an unstable connection, communicate with your ISP. Please note the internet provider can only help you if your devices are compatible with Viber.

Contact with Viber Unsuccessful? Follow The Step Below

  • Ensure that your device is properly charged and under working conditions.
  • Try to contact Viber again. You can also reach out to social media experts online.
  • Use alternative methods of seeking customer assistance. Use email, social media platforms, live chats.
  • Viber has a significant presence on Twitter and Instagram. You may head over to other social media sites to contact and tag Viber with your concern.

Contacting Viber support or customer service

Viber customer support and customer service can be contacted via phone, email, and chat. Like most companies, Viber uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Viber customer support agents receive basic training to support Viber products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Viber support agents have templated and scripted answers to common questions. If Viber agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Viber can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Viber uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Viber?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Viber, 6YA Experts are independent contractors who do not have any access to Viber customer information or purchases.

While 6YA Experts can provide effective help on any Viber product or service, they do not have access to your Viber account and can’t assist with billing, or any non technical issue you have with Viber.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Viber agents.

What is 6YA’s relationship with Viber?

6YA and Viber are not related. While 6YA Experts can provide help and support on most Viber products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Viber!

6ya Experts have helped thousands of users with Viber issues

Talk to a Viber Expert in seconds!

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Viber Contact Info

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Email Support:

Twitter:

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Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
15 Viber Experts are online
what do you need help with ?
15 Viber Experts are online
what do you need help with ?
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