Viagogo Phone Number

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Everything you need to know about Contacting Viagogo

Viagogo is a ticket exchange company based in London. With an enormous user base, ViaGoGo customer service tackles a lot of support requests every day.

Best Methods to Contact ViaGoGo

Unfortunately, there is only one way to contact ViaGoGo. The support team offers an online help desk option to users for detailed conversations. You can check out viagogo.com for more help.

Contacting ViaGoGo Customer Support

Here are some common reasons for people to contact ViaGoGo customer support:

  • Tech support
  • Ticket order related queries
  • Tracking ticket delivery status
  • Buying/selling, changing or canceling tickets
  • Requesting refunds
  • Troubleshooting problems

Tips to ensure effective contact with ViaGoGo

The following tips can help you get your concerns addressed smoothly:

  • Search instructions on ViaGoGo's help page. Submit your questions to the help desk.
  • Keep details of your request and follow up in case no one gets back to you.

User Reactions To Contacting ViaGoGo Customer Service

Users are normally pleased with ViaGoGo's customer support. However, not being able to speak to a person directly puts a damper on their satisfaction level.

Issues resolved by ViaGoGo Customer Service

Customer support easily deals with issues including ticket-related questions, payment, and billing issues, wrongly issued seat class, and refunds, etc.

What Cannot Be Resolved by ViaGoGo Customer Service?

  • ViaGoGo provides no insurance against fraud if someone buys tickets issued by ViaGoGo through unauthorized sellers or third-party apps like "scalper," eBay, or Facebook.
  • ViaGoGo cannot issue refunds as tickets are non-refundable and venues have their separate terms and conditions on some fronts. This may include but is not exclusive to seating or age restrictions.
  • The company cannot help much with venue-related issues as ViaGoGo is a third-party app and has no rights over the venue.

Contact with ViaGoGo unsuccessful? Follow the steps below

If you're left frustrated and unsatisfied with the response you received, don't worry. Try the following:

  • Examine your notes. It may help address the issue thoroughly when you contact ViaGoGo again.
  • Unfortunately contacting the help desk is the only way of reaching out to ViaGoGo. If it didn't work the first time, try contacting again.

Contacting Viagogo support or customer service

Viagogo customer support and customer service can be contacted via phone, email, and chat. Like most companies, Viagogo uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Viagogo customer support agents receive basic training to support Viagogo products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Viagogo support agents have templated and scripted answers to common questions. If Viagogo agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Viagogo can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Viagogo uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Viagogo?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Viagogo, 6YA Experts are independent contractors who do not have any access to Viagogo customer information or purchases.

While 6YA Experts can provide effective help on any Viagogo product or service, they do not have access to your Viagogo account and can’t assist with billing, or any non technical issue you have with Viagogo.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Viagogo agents.

What is 6YA’s relationship with Viagogo?

6YA and Viagogo are not related. While 6YA Experts can provide help and support on most Viagogo products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Viagogo!

6ya Experts have helped thousands of users with Viagogo issues

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Viagogo Contact Info

Phone Number:

Email Support:

Twitter:

Facebook:

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
16 Viagogo Experts are online
what do you need help with ?
16 Viagogo Experts are online
what do you need help with ?
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