Verizon Fios Phone Number

800-837-4966

Customer Service

Contact Number

33mins

Average Wait Time

on hold with Verizon Fios

Alternative Verizon Fios Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
38hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Verizon Fios Customer Service?

Issues Resolved
3%
How often Verizon Fios resolves issues
N/A
Get better support!
Avg. Call Duration
01:22mins
How long it takes Verizon Fios to resolve
N/A
Too slow? Fix it now!

Why People are Calling Verizon Fios

Top Reasons

23%

Payments and Charges

17%

Activation/Cancellation

9%

Refund

6%

Account

45%

Other

Verizon Fios: 800-837-4966 Information

Phone Info Details
Phone number to dial 800-837-4966
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sun 8am-9pm EST
Best time to dial 8:35am
Average wait 33 minutes
Alternate methods phone, facebook, web

More Verizon Fios Contact Information

Contact Information Average Wait Time Avg. Wait Time

Moving & Address Change Concierge

877-318-2092

N/A

New Customer Concierge

888-715-3291

N/A

Deals & Packages Concierge

888-858-0822

N/A

New Customers

888-910-4366

N/A

Customer Service

888-553-1555

N/A

Internet and TV Service

888-338-9333

N/A

Residential Support

888-438-3467

N/A

Verizon Fios Contact Info

Phone Number:
800-837-4966

Email Support:
support@freedompop.com

Twitter:
@FreedomPop

Facebook:
facebook.com/VerizonFiOS

Verizon Fios Phone Numbers

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

Deals & Packages Concierge: 888-858-0822

New Customers: 888-910-4366

Customer Service: 888-553-1555

Internet and TV Service: 888-338-9333

Residential Support: 888-438-3467

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Everything you need to know about Contacting Verizon FiOS

Verizon FiOS is a wireless communication service that delivers home phone, internet, and TV cable services to users. Having over five million customers in nine states, Verizon FiOS receives lots of customer support calls on its helplines.

Best Methods to Contact Verizon FiOS

Verizon FiOS offers various methods for customers to get in touch with their support team.

  • Verizon FiOS offers multiple toll-free numbers for users to get in touch with a team rep. The best way to contact Verizon FiOS is by dialing 800-837-4966. Alternate numbers to contact the support team include 888-910-4366 for new users, 888-553-1555 for customer service, 888-338-9333 for internet and TV service, 888-438-3467 for residential support, 866-326-7937 for E-Care, 888-858-0822 for deals & packages concierge, 888-715-3291 for new customer concierge, 877-318-2092 for moving & address change.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out verizon.com.

Calling Verizon FiOS Customer Support

Here are some common reasons for people to call Verizon FiOS customer support:

  • Billing and payment issues
  • Text support
  • Buying, modifying or canceling services
  • Seeking details about services
  • Requesting return or refund
  • Making technician appointments
  • Changing service location
  • Help with troubleshooting problems

Tips to ensure an effective call with Verizon FiOS

You can ensure a productive call with Verizon FiOS and get your issues resolved in no time with the following tips:

  • Verizon customer support has separate departments for new users, e-care, internet and TV services, etc. Make sure to connect with the right department.
  • You can directly schedule a call using the Verizon app or website. You can also evade long waiting hours by planning customer support call-backs.
  • Some remote diagnostics work best if you're not using the device for the call. It is advisable to use another phone or computer to connect with the representative.

User Reactions To Calling Verizon FiOS Customer Service

Verizon Wireless ensures user-friendly customer assistance and effective resolution of problems. Except a few, most users seem appeased by the service provided. However, some users have faced overall miscommunication from Verizon agents.

Issues resolved by a Verizon FiOS Customer Service Representative

Customer service reps provide optimal solutions to a number of issues like invoice questions, service modifications, technical assistance and purchasing new services, etc.

What Can't Be Resolved by Phone with Verizon FiOS Customer Service?

  • If there’s been device damage, the user needs to physically ship the product to the company.
  • Some issues require a technician visit and cannot be resolved on phone. The customer service agent can schedule a visit but cannot be of any more help.

Call with Verizon FIOS Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • If the problem persists, you can visit Verizon's help forum and address your concerns there.
  • If nothing works, contact Verizon FiOS through their official social media handles.

Contacting Verizon Fios support or customer service

Verizon Fios customer support and customer service can be contacted via phone, email, and chat. Like most companies, Verizon Fios uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Verizon Fios customer support agents receive basic training to support Verizon Fios products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Verizon Fios support agents have templated and scripted answers to common questions. If Verizon Fios agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Verizon Fios can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Verizon Fios uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Verizon Fios?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Verizon Fios, 6YA Experts are independent contractors who do not have any access to Verizon Fios customer information or purchases.

While 6YA Experts can provide effective help on any Verizon Fios product or service, they do not have access to your Verizon Fios account and can’t assist with billing, or any non technical issue you have with Verizon Fios.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Verizon Fios agents.

What is 6YA’s relationship with Verizon Fios?

6YA and Verizon Fios are not related. While 6YA Experts can provide help and support on most Verizon Fios products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Verizon Fios!

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Verizon Fios Contact Info

Phone Number:
800-837-4966

Email Support:
support@freedompop.com

Twitter:
@FreedomPop

Facebook:
facebook.com/VerizonFiOS

Verizon Fios Phone Numbers

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

Deals & Packages Concierge: 888-858-0822

New Customers: 888-910-4366

Customer Service: 888-553-1555

Internet and TV Service: 888-338-9333

Residential Support: 888-438-3467

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
12 Verizon Fios Experts are online
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12 Verizon Fios Experts are online
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