Verizon Fios Phone Number

Verizon Fios

800-837-4966

Customer service

Verizon Fios Wait Time

Avg. Wait
33mins
on hold with Verizon Fios
Skip the wait!
Best Time to Call
8:35am
Hours: Mon-Sun 8am-9pm EST
Get Help Now Instead!

How Effective is Verizon Fios Customer Service?

Issues Resolved
3%
How often Verizon Fios resolves issues
N/A
Get better support!
Avg. Call Duration
01:22mins
How long it takes Verizon Fios to resolve
N/A
Too slow? Fix it now!

Why People are Calling Verizon Fios

Top Reasons

23%

Payments and Charges

17%

Activation/Cancellation

9%

Refund

6%

Account

45%

Other

Verizon Fios: 800-837-4966 Information

Phone Info Details
Phone number to dial 800-837-4966
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sun 8am-9pm EST
Best time to dial 8:35am
Average wait 33 minutes
Alternate methods phone, facebook, web

Verizon Fios Contact Info

Verizon Fios Phone Number Verizon Fios Email Support Verizon Fios on Social Media Verizon Fios Customer Service Verizon Fios General Contact Info

Verizon Fios Phone Numbers

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

Deals & Packages Concierge: 888-858-0822

New Customers: 888-910-4366

Customer Service: 888-553-1555

Internet and TV Service: 888-338-9333

Residential Support: 888-438-3467

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number

Contacting Verizon Fios support or customer service

Verizon Fios customer support and customer service can be contacted via phone, email, and chat. Like most companies, Verizon Fios uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Verizon Fios customer support agents receive basic training to support Verizon Fios products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Verizon Fios support agents have templated and scripted answers to common questions. If Verizon Fios agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Verizon Fios can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Verizon Fios uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Verizon Fios?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Verizon Fios, 6YA Experts are independent contractors who do not have any access to Verizon Fios customer information or purchases.

While 6YA Experts can provide effective help on any Verizon Fios product or service, they do not have access to your Verizon Fios account and can’t assist with billing, or any non technical issue you have with Verizon Fios.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Verizon Fios agents.

What is 6YA’s relationship with Verizon Fios?

6YA and Verizon Fios are not related. While 6YA Experts can provide help and support on most Verizon Fios products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Verizon Fios!

6ya Experts have helped thousands of users with Verizon Fios issues

Talk to an Expert in seconds!

11 Verizon Fios Experts are online

Verizon Fios Contact Info

Verizon Fios Phone Number Verizon Fios Email Support Verizon Fios on Social Media Verizon Fios Customer Service Verizon Fios General Contact Info

Verizon Fios Phone Numbers

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

Deals & Packages Concierge: 888-858-0822

New Customers: 888-910-4366

Customer Service: 888-553-1555

Internet and TV Service: 888-338-9333

Residential Support: 888-438-3467

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
11 Verizon Fios Experts are online
11 Verizon Fios Experts are online
As Seen On