Everything you need to know about Contacting
Upwork is an American freelancing platform connecting businesses and individuals for conducting business. As one of the largest freelance marketplace in the world, Upwork gets lots of customer support requests every day.
Best Methods to Contact Upwork
Unfortunately, there is only one way to contact Upwork. The support team offers an online help desk option for detailed conversations. You can check out https://support.upwork.com/hc/en-us for more info.
Contacting Upwork Customer Support
Here are some common reasons for people to contact Upwork customer support:
- Technical assistance
- Account related questions
- Changing account details
- Reporting hacked accounts and identity theft
- Help with troubleshooting problems
Tips to ensure effective contact with Upwork
- Search instructions on Upwork's help page. Submit your questions in the help forum.
- Keep details of your request and follow up in case no one gets back to you.
User Reactions To Contacting Upwork Customer Service
Users are normally pleased with Upwork's customer support. However, not being able to speak to a person directly puts a damper on their satisfaction level.
Issues resolved by Upwork Customer Service
Upwork customer support resolve issues like an account set up trivia, tech support, handling hacked accounts, etc.
What Can't Be Resolved by Upwork Customer Service?
- The Upwork customer rep cannot issue refunds in instances of conflict between users if there has been no violation of Upwork terms. You might have to take direct legal actions.
- Upwork is not responsible for connectivity issues. You'll have to contact your ISP for help.
Dissatisfied with Upwork customer assistance? Follow the steps below
If you're left frustrated and unsatisfied with the response you received, don't worry. Try the following:
- Examine your notes. You might find your solution within the lines. It may also help address the issue thoroughly when you contact Upwork again.
- Unfortunately contacting the help forum is the only way of reaching out to Upwork. If it didn't work the first time, try contacting again.
Contacting Upwork support or customer service
Upwork customer support and customer service can be contacted via phone, email, and chat. Like most companies, Upwork uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Upwork customer support agents receive basic training to support Upwork products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Upwork support agents have templated and scripted answers to common questions. If Upwork
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Upwork can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Upwork uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Upwork?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Upwork, 6YA Experts are independent contractors who do not have any access to Upwork customer information or purchases.
While 6YA Experts can provide effective help on any Upwork product or service, they do not have access to your Upwork account and
can’t assist with billing, or any non technical issue you have with Upwork.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Upwork
What is 6YA’s relationship with Upwork?
6YA and Upwork are not related. While 6YA Experts can provide help and support on most Upwork products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.