Everything you need to know about Contacting Udemy
Udemy is an online course provider with more than 130000 courses and 35 million students. Users as Udemy members also receive personalized learning recommendations just by answering a few questions. As a popular option among students, Udemy receives many customer support requests. However, it does not offer phone-based customer assistance.
Best methods to contact Udemy
Udemy offers limited methods for users to get in touch with customer support. Udemy’s online help desk is available to users. You can contact the help desk via support.udemy.com.
Contacting Udemy Customer Support
Here are some common reasons for people to call Udemy customer support:
- Signing up issues
- Accessing class
- Technical assistance
- Billing issues
- Accessing account
- Recovering account
Tips for contacting Udemy Customer Support
To make sure your request is handled professionally, follow the steps below:
- Keep the website open on another device so that the agent on-call can guide you.
- Udemy’s help desk seems to be the best option for users to connect with Udemy. The help desk is available 24 hours,7 days. However, the busiest time to contact them is 3:15 p.m. Make sure to not contact Udemy during this time.
Customer reactions to contacting Udemy Customer Service
Users have expressed mild disappointment over Udemy’s customer service. Some common complaints registered by users include:
- Users mentioned that the email address provided by the company was no longer available.
- Users were unhappy with the fact that they weren’t able to speak to a live person.
Issues resolved by a Udemy Customer Service Representative
Udemy customer service rep can help you with the following:
- Helping you access your account
- Familiarizing users with the website
- Recovering account
- Solve user billing issues
Call with Udemy Unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. You still have other options: -
- Write back. Politely explain why you are unsatisfied with the resolution.
- Apart from the help desk, use alternate options like live chat and email support. You can keep a record of your communications with the rep using these mediums.
- Social media is a good place to seek advice from other users and specialists. Udemy is also available on Twitter and Facebook. You can put your questions over there and someone might help you.
Contacting Udemy support or customer service
Udemy customer support and customer service can be contacted via phone, email, and chat. Like most companies, Udemy uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Udemy customer support agents receive basic training to support Udemy products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Udemy support agents have templated and scripted answers to common questions. If Udemy
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Udemy can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Udemy uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Udemy?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Udemy, 6YA Experts are independent contractors who do not have any access to Udemy customer information or purchases.
While 6YA Experts can provide effective help on any Udemy product or service, they do not have access to your Udemy account and
can’t assist with billing, or any non technical issue you have with Udemy.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Udemy
What is 6YA’s relationship with Udemy?
6YA and Udemy are not related. While 6YA Experts can provide help and support on most Udemy products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.