Everything you need to know about Contacting Udacity
Udacity is an online platform offering MOOC(Massive Open Online Courses) to users across streams. Users can choose from any free academic course, University-credit course, and Nanodegree program. Currently serving over 11 million people, Udacity receives numerous support requests daily.
Best methods to contact Udacity
Udacity offers online customer support to its users via the live chat method. Browse udacity.zendesk.com/hc/en-us to start the live chat.
Contacting Udacity Customer Support
Here are some common reasons for people to call Udacity customer support:
- Nanodegree programs
- Payment and billing
- Course structure-related issues
- Certification issues
- Deleting account
- Scholarship issues
Tips for contacting Udacity Customer Support
To make sure your request is handled professionally, follow the steps below:
- Ensure to sign in to your account before starting the live chat to avoid the identification process.
- The live chat method is considered the best method for reaching out to Udacity.The live chat is available to the users from Sunday-Saturday(9:00 AM- 1:00 AM GMT). However, the busiest time to contact the reps is 9:30 AM. Avoid contacting them during this time.
Customer reactions to contacting Udacity Customer Service
People on several forums have expressed disappointment over Udacity's customer service. The most common problems faced by the users include:
- Users expressed huge disappointment over the lack of phone and email-based assistance.
- Many customers also pointed out the incorrect suggestions offered by the chatbot during the live chat.
Issues resolved by an Udacity Customer Service Representative
Udacity customer support can help you with the following:
- Expiration & purchase of courses.
- Help with the issuance of certificates.
- Providing eligibility criteria for a scholarship
- Ensuring class accessibility
Call with Udacity Unsuccessful? Follow the steps below
If you can't resolve your issue through the live chat, you can follow the steps below:
- Use the live chat method again. Explain your issues in simple words this time.
- You can also submit a support tickets and browse through FAQs for more help. These alternatives allow you to keep a record of conversation with the rep.
- Udacity team is active on Twitter and Facebook. You can head over to the media platforms and tag Udacity to draw their attention to your issue. You may also browse different forums to find solutions to your issues.
Contacting Udacity support or customer service
Udacity customer support and customer service can be contacted via phone, email, and chat. Like most companies, Udacity uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Udacity customer support agents receive basic training to support Udacity products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Udacity support agents have templated and scripted answers to common questions. If Udacity
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Udacity can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Udacity uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Udacity?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Udacity, 6YA Experts are independent contractors who do not have any access to Udacity customer information or purchases.
While 6YA Experts can provide effective help on any Udacity product or service, they do not have access to your Udacity account and
can’t assist with billing, or any non technical issue you have with Udacity.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Udacity
What is 6YA’s relationship with Udacity?
6YA and Udacity are not related. While 6YA Experts can provide help and support on most Udacity products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.