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Everything you need to know about Contacting Twitch

Launched in 2011, Twitch is an online live-streaming service connecting gamers and content makers across the globe. Twitch is a subsidiary of Amazon and receives multiple customer support requests every day.

Best Methods to Contact Twitch

Unfortunately, there is only one way to contact Twitch. The support team offers an online help desk option for detailed conversations. You can check out http://help.twitch.tv for more help.

Contacting Twitch Customer Support

Here are some common reasons for users to contact Twitch customer support:

  • Technical assistance
  • Modification or termination of an account
  • Reset password
  • Claiming refunds
  • Streaming or downloading issues
  • Handling hacked accounts
  • Help with troubleshooting problems

Tips to ensure effective contact with Twitch

  • Collect all the important information like account details, previous correspondences, screenshots of your mobile application or PC.
  • Visit Twitch's official website and go through the instructions. Write a detailed support request, elaborate on your issue and submit it to the help forum.
  • Keep details of your request and follow up in case no one gets back to you on time.

User Reactions To Contacting Twitch Customer Service

Users are normally pleased with Twitch's customer support. However, not being able to speak to a person directly puts a damper on their satisfaction level.

Issues resolved by Twitch Customer Service

Twitch customer service resolves a number of issues including account set-up, felicitating refunds, tech support, etc.

What Cannot Be Resolved by Twitch Customer Service?

Twitch cannot resolve device incompatibility issues. If the app is not working properly on your device, contact your device's customer support. Twitch has limited ability to deal with online harassment cases. You may have to take legal actions directly.

Contact with Twitch Unsuccessful? Follow the steps below

  • Examine your notes. It may help address the issue when you contact Twitch again.
  • Unfortunately contacting the help desk is the only way of reaching out to Twitch. If it didn't work the first time, try contacting Twitch again.
  • If it still doesn't work you can raise your issue in the Twitch customer forum.

Contacting Twitch support or customer service

Twitch customer support and customer service can be contacted via phone, email, and chat. Like most companies, Twitch uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Twitch customer support agents receive basic training to support Twitch products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Twitch support agents have templated and scripted answers to common questions. If Twitch agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Twitch can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Twitch uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Twitch?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Twitch, 6YA Experts are independent contractors who do not have any access to Twitch customer information or purchases.

While 6YA Experts can provide effective help on any Twitch product or service, they do not have access to your Twitch account and can’t assist with billing, or any non technical issue you have with Twitch.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Twitch agents.

What is 6YA’s relationship with Twitch?

6YA and Twitch are not related. While 6YA Experts can provide help and support on most Twitch products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Twitch!

6ya Experts have helped thousands of users with Twitch issues

Talk to a Twitch Expert in seconds!

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Twitch Contact Info

Phone Number:

Email Support:

Twitter:

Facebook:

Similar Company Phone Numbers

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16 Twitch Experts are online
what do you need help with ?
16 Twitch Experts are online
what do you need help with ?
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