Trendmicro Phone Number

877-338-7363

Customer Service

Contact Number

2mins

Average Wait Time

on hold with Trendmicro

Alternative Trendmicro Contact Methods

N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
2mins
Avg. Wait for New Customers
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Trendmicro Customer Service?

Issues Resolved
N/A
How often Trendmicro resolves issues
N/A
Get better support!
Avg. Call Duration
N/A
How long it takes Trendmicro to resolve
N/A
Too slow? Fix it now!

Trendmicro: 877-338-7363 Information

Phone Info Details
Phone number to dial 877-338-7363
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 5am-5pm PST
Best time to dial 9:30am
Average wait 2 minutes
Alternate methods phone, web, chat

More Trendmicro Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

800-864-6027

N/A

Customer Service

888-608-1009

N/A

Trendmicro Contact Info

Phone Number:
877-338-7363

Email Support:

Twitter:
@trendmicro

Facebook:
facebook.com/Trendmicro

Trendmicro Phone Numbers

Customer Service: 800-864-6027

Customer Service: 888-608-1009

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number

Everything you need to know about Contacting Trend Micro

Trend Micro is a leading provider of data security and cyber solutions for businesses, data centers, cloud environments, networks, etc. The company has one of the most advanced AI learning technology to detect cyber breaches and hacked accounts.

Best methods to contact Trend Micro

Trend Micro offers various methods for users to get in touch with customer support. In total, there are three tried and tested ways to contact Trend Micro.

  • Trend Micro offers a toll-free number for users across the globe to get in touch with the support team. Dial 877-338-7363. The average waiting time is 3 minutes.
  • Trend Micro’s online help desk is also available to users for a detailed conversation regarding complex issues. You can contact the help desk via esupport.trendmicro.com.
  • Follow the given link to start a live chat with one of the reps: https://esupport.trendmicro.com/prechatform/en_cons.aspx

Calling Trend Micro customer service

Here are some common reasons for people to call Trend Micro customer support:

  • Changing address
  • Requesting a refund of double charges
  • Password issues
  • Assistance with downloading the software
  • Technical assistance

Tips for calling Trend Micro Customer Service

For an effective and productive call with Trend Micro, follow the steps below:

  • The phone-based customer support is available 5 a.m. - 5 p.m, weekdays. The best time to call Trend Micro is around 10:45 a.m.
  • Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Trend Micro Customer Service

Most customers are unhappy with Trend Micro’s support team. The common complaints against the reps are:

  • Products weren’t delivered and the customer service provided no support with lost packages.
  • The user calls were left unanswered.

Issues resolved by Trend Micro Customer Service

  • Resolving refund issues
  • Technical assistance
  • Updating addresses and other user details
  • Tracking orders

Call with Trend Micro unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat. This gives you a written record of your communication with the rep.
  • The online help desk is another means to connect with customer service reps.

Contacting Trendmicro support or customer service

Trendmicro customer support and customer service can be contacted via phone, email, and chat. Like most companies, Trendmicro uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Trendmicro customer support agents receive basic training to support Trendmicro products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Trendmicro support agents have templated and scripted answers to common questions. If Trendmicro agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Trendmicro can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Trendmicro uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Trendmicro?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Trendmicro, 6YA Experts are independent contractors who do not have any access to Trendmicro customer information or purchases.

While 6YA Experts can provide effective help on any Trendmicro product or service, they do not have access to your Trendmicro account and can’t assist with billing, or any non technical issue you have with Trendmicro.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Trendmicro agents.

What is 6YA’s relationship with Trendmicro?

6YA and Trendmicro are not related. While 6YA Experts can provide help and support on most Trendmicro products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Trendmicro!

6ya Experts have helped thousands of users with Trendmicro issues

Talk to a Trendmicro Expert in seconds!

16 Trendmicro Experts are online
what do you need help with ?

Trendmicro Contact Info

Phone Number:
877-338-7363

Email Support:

Twitter:
@trendmicro

Facebook:
facebook.com/Trendmicro

Trendmicro Phone Numbers

Customer Service: 800-864-6027

Customer Service: 888-608-1009

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
16 Trendmicro Experts are online
what do you need help with ?
16 Trendmicro Experts are online
what do you need help with ?
As Seen On