TracFone Phone Number

800-378-9575

Customer Service

Contact Number

6mins

Average Wait Time

on hold with TracFone

Alternative TracFone Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
41hours
Avg. Response Time on Twitter
Skip the wait!
38hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is TracFone Customer Service?

Issues Resolved
21%
How often TracFone resolves issues
N/A
Get better support!
Avg. Call Duration
05:11mins
How long it takes TracFone to resolve
N/A
Too slow? Fix it now!

Why People are Calling TracFone

Top Reasons

9%

Activation/Cancellation

7%

Payments and Charges

6%

Staff

4%

Cards

74%

Other

TracFone: 800-378-9575 Information

Phone Info Details
Phone number to dial 800-378-9575
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat 8am-10pm EST
Best time to dial 8:20am
Average wait 6 minutes
Alternate methods phone, chat, web, facebook, twitter

More TracFone Contact Information

Contact Information Average Wait Time Avg. Wait Time

Corporate Offices

800-876-5753

N/A

Customer Service

800-323-2366

N/A

Corporate Offices

800-626-4883

N/A

Registration/Activation

800-964-4836

N/A

Customer Service

800-867-7183

N/A

privacy@tracfone.com

privacy@tracfone.com

N/A

TracFone Contact Info

Phone Number:
800-378-9575

Email Support:
customerservice@tracfone.com

Twitter:
@TracFoneCalls

Facebook:
facebook.com/TracFoneDeals

TracFone Phone Numbers

Corporate Offices: 800-876-5753

Customer Service: 800-323-2366

Corporate Offices: 800-626-4883

Registration/Activation: 800-964-4836

Customer Service: 800-867-7183

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Everything you need to know about Contacting TracFone

TracFone is a prepaid budget mobile phone service provider. As one of the most well-known prepaid phone companies in the country, it is not surprising that TracFone gets a lot of requests for customer service every day.

Best Methods to Contact TracFone

TracFone offers various methods for customers to get in touch with their support team. In total, there are three efficient ways to contact TracFone. These include:

  • TracFone offers multiple toll-free numbers for users to get in touch with a team rep. The best way to contact TracFone is by dialing 800-378-9575. Alternate numbers are 800-323-2366 and 800-867-7183 for customer service; 800-876-5753 and 800-626-4883 for corporate offices; and 800-964-4836 for registration/activation.
  • TracFone provides a live chat option to users at https://www.facebook.com/TracFoneDeals/app_124192170958476.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out tracfone.com for more help.

Calling TracFone Customer Support

Here are some common reasons for people to call TracFone customer support:

  • Billing and payment issues
  • Text support
  • Buying, modifying, or canceling devices or services
  • Seeking details about services
  • Requesting return or refund
  • Making technician appointments
  • Changing service location
  • Help with troubleshooting problems

Tips to ensure an effective call with TracFone

You can ensure a productive call with TracFone and get your issues resolved in no time with the following tips:

  • TracFone customer support has separate departments for new users, corporate offices, registration, etc. Make sure to connect with the right department.
  • Some remote diagnostics work best if you're not using the device for the call. It is advisable to use another phone or computer to connect with the representative.
  • Keep a notepad and pen handy to take notes.
  • The helplines work from 8 AM to 11:45 PM Eastern time, every day.

User Reactions To Calling TracFone Customer Service

TracFone ensures user-friendly customer assistance and effective resolution of problems. Except for a few, most users seem content with the service provided. Some users have complained about long wait times and overall miscommunication.

Issues Resolved by a TracFone Customer Service Representative

Customer service reps provide optimal solutions to numerous issues like invoice inquiries, service modifications, technical assistance and purchasing new services, etc.

What Cannot Be Resolved by Phone with TracFone Customer Service?

  • Some issues require a technician visit and cannot be resolved on phone. The customer service agent can schedule a visit but cannot be of any more help.
  • If there has been device damage, the user needs to physically ship the product to the company.

Call with TracFone Unsuccessful? Follow the Steps Below

There are cases where your call may drop or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may help you.
  • TracFone also provides the live chat option for users who feel unhappy with phone-based support. This method also provides you a record of transcripts for future reference and documentation.
  • If the problem persists, try contacting TracFone's help forum.
  • You can also try reaching out to TracFone's official social media handles. Someone there might guide you to resolve your issue.

Contacting TracFone support or customer service

TracFone customer support and customer service can be contacted via phone, email, and chat. Like most companies, TracFone uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. TracFone customer support agents receive basic training to support TracFone products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, TracFone support agents have templated and scripted answers to common questions. If TracFone agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since TracFone can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, TracFone uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from TracFone?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike TracFone, 6YA Experts are independent contractors who do not have any access to TracFone customer information or purchases.

While 6YA Experts can provide effective help on any TracFone product or service, they do not have access to your TracFone account and can’t assist with billing, or any non technical issue you have with TracFone.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from TracFone agents.

What is 6YA’s relationship with TracFone?

6YA and TracFone are not related. While 6YA Experts can provide help and support on most TracFone products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact TracFone!

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TracFone Contact Info

Phone Number:
800-378-9575

Email Support:
customerservice@tracfone.com

Twitter:
@TracFoneCalls

Facebook:
facebook.com/TracFoneDeals

TracFone Phone Numbers

Corporate Offices: 800-876-5753

Customer Service: 800-323-2366

Corporate Offices: 800-626-4883

Registration/Activation: 800-964-4836

Customer Service: 800-867-7183

Similar Company Phone Numbers

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15 TracFone Experts are online
what do you need help with ?
15 TracFone Experts are online
what do you need help with ?
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