Toshiba Phone Number

800-631-3811

Customer Service

Contact Number

3mins

Average Wait Time

on hold with Toshiba

Alternative Toshiba Contact Methods

N/A
Avg. Response Time on Facebook
Skip the wait!
3mins
Avg. Wait for New Customers
Skip the wait!

How Effective is Toshiba Customer Service?

Issues Resolved
100%
How often Toshiba resolves issues
N/A
Get better support!
Avg. Call Duration
00:21mins
How long it takes Toshiba to resolve
N/A
Too slow? Fix it now!

Why People are Calling Toshiba

Top Reasons

23%

Product/Service

8%

Request for Information

5%

Account

1%

Return/Replace

63%

Other

Reasons customers like you called recently

17 Oct, 2021
17 Oct, 2021
14 Oct, 2021
13 Oct, 2021
11 Oct, 2021
11 Oct, 2021
10 Oct, 2021
10 Oct, 2021

Toshiba: 800-631-3811 Information

Phone Info Details
Phone number to dial 800-631-3811
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-8pm CST
Best time to dial 10:15am
Average wait 3 minutes
Alternate methods phone, chat, web

More Toshiba Contact Information

Contact Information Average Wait Time Avg. Wait Time

Computers & Tablets Customer Service

800-457-7777

26 minutes

Hard Drive Customer Service

510-651-6798

2 minutes

Credit Card Customer Service

800-405-0854

3 minutes

Technical Support

800-316-0920

2 minutes

Customer Service

http://www.toshiba.com/us/contactus

3 minutes

Toshiba Contact Info

Phone Number:
800-631-3811

Email Support:

Twitter:

Facebook:
facebook.com/ToshibaAmerica

Toshiba Phone Numbers

Computers & Tablets Customer Service: 800-457-7777

Hard Drive Customer Service: 510-651-6798

Credit Card Customer Service: 800-405-0854

Technical Support: 800-316-0920

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Everything you need to know about Contacting Toshiba

Toshiba mainly deals with industrial and professional electronics. The company also manufactures and distributes consumer products including Air conditioners and kitchen appliances.

Best Methods to Contact Toshiba

Toshiba offers various methods for customers to get in touch with their support team. These include:

  • Toshiba offers a toll-free number for users across the globe to get in touch with a team rep. The best way to contact Toshiba is by dialing 800-631-3811. Other available alternate numbers are 800-457-7777, 510-651-6578, and 800-405-0845. To receive technical assistance, dial 800-316-0920.
  • Access Toshiba’s live-chat option via http://www.toshiba.com/us/contactus.
  • You can also register your complaint through the online help forum.

Calling Toshiba Customer Service

People call Toshiba Customer Service for various reasons. These include:

  • Product details
  • Inquiring about nearest retailers or repairing companies.
  • Locating parts for Toshiba products
  • Troubleshooting
  • Issues related to warranty claims

Tips to Ensure an Effective Call With Toshiba

  • Toshiba has separate customer service numbers for different countries. Look at your country contact on the website before dialing one.
  • Calling facilities are available from 8 am to 9 pm on weekdays.
  • Keep all the product-related information handy including appliance serial numbers, bills, and warranty cards. Have your notepad ready to jot down important points for future reference.
  • Make sure to have the right answers when asked for product name, model, serial number, etc.

User Reactions To Calling Toshiba Customer Service

Toshiba generally ensures user-friendly assistance and fast resolution of concerns. But a company as large as Toshiba is bound to attract both appreciation and criticism for the work they do. The customer reactions vary from extremely satisfied to mildly disappointed.

Issues Resolved by Toshiba Customer Service

Issues including warranty periods, operating guidance, questions about product maintenance, troubleshooting, referrals to the retailer and service provider, and checking order status are resolved effectively via phone-based user assistance.

What Issues Cannot Be Resolved by Toshiba Customer Service

In cases of device manhandling and outdated equipment, users need to schedule an appointment and resolve their concerns by physically visiting the retail store.

Also, you may have to ship the product by yourself if your returns/exchanges are approved. You can use a postal or delivery service to ship the product.

Call with Toshiba Unsuccessful? Follow the Step Below

In case you feel that you are unsatisfied with the answers you have received, don't give up. You can try the following steps:

  • Review your conversation with the representative and try to mark the areas of miscommunication.
  • Make a second call and simply keep your points. This may help the agent to resolve your issue.
  • If calling doesn't work, try alternate methods. You can contact Toshiba via email or Toshiba's online forum. You can also try contacting Toshiba through social media handles.

Contacting Toshiba support or customer service

Toshiba customer support and customer service can be contacted via phone, email, and chat. Like most companies, Toshiba uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Toshiba customer support agents receive basic training to support Toshiba products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Toshiba support agents have templated and scripted answers to common questions. If Toshiba agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Toshiba can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Toshiba uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Toshiba?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Toshiba, 6YA Experts are independent contractors who do not have any access to Toshiba customer information or purchases.

While 6YA Experts can provide effective help on any Toshiba product or service, they do not have access to your Toshiba account and can’t assist with billing, or any non technical issue you have with Toshiba.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Toshiba agents.

What is 6YA’s relationship with Toshiba?

6YA and Toshiba are not related. While 6YA Experts can provide help and support on most Toshiba products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Toshiba!

6ya Experts have helped thousands of users with Toshiba issues

Talk to a Toshiba Expert in seconds!

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Toshiba Contact Info

Phone Number:
800-631-3811

Email Support:

Twitter:

Facebook:
facebook.com/ToshibaAmerica

Toshiba Phone Numbers

Computers & Tablets Customer Service: 800-457-7777

Hard Drive Customer Service: 510-651-6798

Credit Card Customer Service: 800-405-0854

Technical Support: 800-316-0920

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
13 Toshiba Experts are online
what do you need help with ?
13 Toshiba Experts are online
what do you need help with ?
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