TopHatter Phone Number

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Everything you need to know about Contacting Top Hatter

TopHatter is the world’s number one online live Auction platform. It features unique items and offers exclusive deals. Tophatter has a humongous customer base and receives many customer support requests daily.

Best methods to contact TopHatter

Unfortunately, TopHatter offers limited customer support methods. TopHatter’s online help desk is available to users for detailed conversations. You can contact the help desk via tophatter.com. Users can expect replies within 44 hours. Try not to contact them at 1 p.m. since it’s their busiest time.

Contacting TopHatter customer service

There are various reasons for people to contact TopHatter Customer Support:

  • Requesting refunds
  • Order status
  • Technical assistance with the website

Tips for contacting TopHatter Customer Service

To make sure your request is handled professionally, follow the steps mentioned below:

  • Keep the necessary documents with you. Have your billing copies, order details, or any form of prior communication for reference.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot easily.
  • Make sure you put your request across very precisely and concisely. This will help the reps understand your situation better and enable them to resolve your issues quickly.

Customer reactions to contacting TopHatter Customer Service

Most consumers have expressed mixed reactions to TopHatter’s customer service. Some of their reviews are:

  • Users were unable to get a response for weeks after they sent the request.
  • Refunds were never issued.
  • Returning or canceling orders was easier with the help of customer support.
  • Customer service reps were supportive.

Issues resolved by TopHatter Customer Service

  • Resolving return or repair issues
  • Technical assistance
  • Tracking orders
  • Resolving refund issues

Contact with TopHatter unsuccessful? Follow the Steps Below

If you can’t seem to resolve your issue through the customer service department. You still have other options:

  • Look through your conversation. Identify areas of miscommunication and point them out during future communications.
  • Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.

Contacting TopHatter support or customer service

TopHatter customer support and customer service can be contacted via phone, email, and chat. Like most companies, TopHatter uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. TopHatter customer support agents receive basic training to support TopHatter products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, TopHatter support agents have templated and scripted answers to common questions. If TopHatter agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since TopHatter can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, TopHatter uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from TopHatter?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike TopHatter, 6YA Experts are independent contractors who do not have any access to TopHatter customer information or purchases.

While 6YA Experts can provide effective help on any TopHatter product or service, they do not have access to your TopHatter account and can’t assist with billing, or any non technical issue you have with TopHatter.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from TopHatter agents.

What is 6YA’s relationship with TopHatter?

6YA and TopHatter are not related. While 6YA Experts can provide help and support on most TopHatter products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact TopHatter!

6ya Experts have helped thousands of users with TopHatter issues

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TopHatter Contact Info

Phone Number:

Email Support:

Twitter:

Facebook:

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
12 TopHatter Experts are online
what do you need help with ?
12 TopHatter Experts are online
what do you need help with ?
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