TiVo Phone Number

877-367-8486

Customer Service

Contact Number

4mins

Average Wait Time

on hold with TiVo

Alternative TiVo Contact Methods

4mins
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How Effective is TiVo Customer Service?

Issues Resolved
N/A
How often TiVo resolves issues
N/A
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Avg. Call Duration
N/A
How long it takes TiVo to resolve
N/A
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Reasons customers like you called recently

07 May, 2021
07 May, 2021
05 May, 2021
05 May, 2021
02 May, 2021
01 May, 2021
27 Apr, 2021
26 Apr, 2021

TiVo: 877-367-8486 Information

Phone Info Details
Phone number to dial 877-367-8486
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 7am-7pm, Sat-Sun 8am-6pm PST
Best time to dial 1:45pm
Average wait 4 minutes
Alternate methods phone, web, chat

More TiVo Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

877-289-8486

N/A

TiVo Contact Info

Phone Number:
877-367-8486

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TiVo Phone Numbers

Customer Service: 877-289-8486

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Everything you need to know about contacting TiVo

TiVo is a US-based technology company. Known for its eponymous digital video recorder, TiVo receives lots of customer support requests every day.

Best Methods to Contact TiVo

TiVo offers various methods for customers to get in touch with their support team. In total, there are three ways to contact TiVo. These include:

  • TiVo offers toll-free numbers for users to get in touch with a team rep. The best way to contact TiVo is dialing 877-367-8486. An alternate number is 877-289-8486.
  • TiVo provides a live-chat support feature available to users at http://www.tivo.com/abouttivo/contactus/index.html.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out http://www.tivo.com/abouttivo/contactus/index.html.

Calling TiVo Customer Support

Here are some common reasons for people to call TiVo customer support:

  • Billing and payment issues
  • Tech support
  • Placing, modifying or canceling orders
  • Seeking details about products
  • Requesting return or refund
  • Help with troubleshooting problems

Tips to ensure an effective call with TiVo

You can ensure a productive call with TiVo and get your issues resolved in no time with the following tips:

  • Keep all the product-related information handy. Like the invoice, warranty, etc.
  • Have your notepad ready so that you can jot down important points for future reference.
  • It is advisable to call when the device is nearby for seeking technical support.

User Reactions To Calling TiVo Customer Service

TiVo ensures user-friendly customer assistance and effective resolution of problems. Except a few, most users seem content with the service provided.

Issues resolved by TiVo Customer Service

Customer service reps provide optimal solutions to numerous issues like invoice queries, service modifications, technical assistance and purchasing new products etc.

What Can't Be Resolved by Phone with TiVo Customer Service?

The customer support rep can't provide much support in instances of device damage. You'll have to ship your device to the repair center or schedule a tech visit.

TiVo's call Unsuccessful? Follow the steps below!

There are cases where your call may drop or the issue persists, don't worry. There are still options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster.
  • Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may help you.
  • TiVo also provides a live chat option for users who didn’t feel satisfied with phone-based support. This method provides you with a record of transcripts for future reference and documentation.
  • If the problem persists, try contacting TiVo's help forum.

Contacting TiVo support or customer service

TiVo customer support and customer service can be contacted via phone, email, and chat. Like most companies, TiVo uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. TiVo customer support agents receive basic training to support TiVo products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, TiVo support agents have templated and scripted answers to common questions. If TiVo agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since TiVo can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, TiVo uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from TiVo?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike TiVo, 6YA Experts are independent contractors who do not have any access to TiVo customer information or purchases.

While 6YA Experts can provide effective help on any TiVo product or service, they do not have access to your TiVo account and can’t assist with billing, or any non technical issue you have with TiVo.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from TiVo agents.

What is 6YA’s relationship with TiVo?

6YA and TiVo are not related. While 6YA Experts can provide help and support on most TiVo products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact TiVo!

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TiVo Contact Info

Phone Number:
877-367-8486

Email Support:

Twitter:

Facebook:

TiVo Phone Numbers

Customer Service: 877-289-8486

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10 TiVo Experts are online
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10 TiVo Experts are online
what do you need help with ?
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