Everything you need to know about Contacting Tidal
Tidal is Norwegian subscription-based music, podcast, and video streaming service. Providing lossless audio and high-definition music videos with exclusive content and special features, Tidal receives lots of customer service requests every day.
Best Methods to Contact Tidal
Unfortunately, there is only one way to contact Tidal. The support team offers an online help desk option for detailed conversations. You can check out support.tidal.com for more info.
Contacting Tidal Customer Support
Here are some common reasons for people to contact Tidal customer support:
- Billing issues
- Technical assistance
- Modification or termination of account
- Handling hacked accounts
- Addressing violations of intellectual property rights
- Help with troubleshooting problems
Tips to ensure effective contact with Tidal
The following tips can help you get your concerns addressed smoothly:
- Collect all the important documents like invoices, previous correspondences, screenshots of your mobile application or PC.
- Search instructions on Tidal's help page and submit your detailed request.
- Keep details of your request and follow up in case no one gets back to you.
User Reactions To Contacting Tidal Customer Service
Users are normally pleased with Tidal's customer support. However, not being able to speak to a person directly puts a damper on their satisfaction level.
Issues resolved by a Tidal Customer Service Representative
Tidal customer support easily deals with issues including set-up and usage trivia, technical assistance, invoice issues, troubleshooting, etc.
What Can't Be Resolved by Phone with Tidal Customer Service?
- Tidal is not responsible for device incompatibility. You will have to contact the customer support team of your respective device.
- Tidal is also not accountable for the content provided. Content-related decisions are internal and customer support cannot erase any content or music if found offensive.
Contact with Tidal unsuccessful? Follow the steps below
If you're left frustrated and unsatisfied with the response you received, don't worry. Try the following:
- Examine your notes. It may help address the issue thoroughly when you contact Tidal again.
- Unfortunately contacting the help desk is the only way of reaching out to Tidal. If it didn't work the first time, try contacting again.
Contacting Tidal support or customer service
Tidal customer support and customer service can be contacted via phone, email, and chat. Like most companies, Tidal uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Tidal customer support agents receive basic training to support Tidal products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Tidal support agents have templated and scripted answers to common questions. If Tidal
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Tidal can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Tidal uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Tidal?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Tidal, 6YA Experts are independent contractors who do not have any access to Tidal customer information or purchases.
While 6YA Experts can provide effective help on any Tidal product or service, they do not have access to your Tidal account and
can’t assist with billing, or any non technical issue you have with Tidal.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Tidal
What is 6YA’s relationship with Tidal?
6YA and Tidal are not related. While 6YA Experts can provide help and support on most Tidal products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.