ticketmaster Phone Number

800-745-3000

Customer Service

Contact Number

25mins

Average Wait Time

on hold with ticketmaster

Alternative ticketmaster Contact Methods

44hours
Avg. Response Time by Email
Skip the wait!
100hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is ticketmaster Customer Service?

Issues Resolved
2%
How often ticketmaster resolves issues
N/A
Get better support!
Avg. Call Duration
03:06mins
How long it takes ticketmaster to resolve
N/A
Too slow? Fix it now!

Why People are Calling ticketmaster

Top Reasons

34%

Refund

10%

Request for Information

9%

Activation/Cancellation

4%

Product/Service

43%

Other

ticketmaster: 800-745-3000 Information

Phone Info Details
Phone number to dial 800-745-3000
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat 9am-6pm, Sun noon-6pm EST
Best time to dial 9:01am
Average wait 25 minutes
Alternate methods phone, twitter, email, web

More ticketmaster Contact Information

Contact Information Average Wait Time Avg. Wait Time

US Fan Support

800-653-8000

N/A

Purchasing

866-448-7849

N/A

ticketmaster Contact Info

Phone Number:
800-745-3000

Email Support:
customer_support@ticketmaster.com

Twitter:
@Ticketmaster

Facebook:
facebook.com/Ticketmaster

ticketmaster Phone Numbers

US Fan Support: 800-653-8000

Purchasing: 866-448-7849

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Everything you need to know about Contacting Ticketmaster

Ticketmaster is a ticket sales company operating in the United States. With a million user base, Ticketmaster customer service tackles a lot of requests every day.

Best Methods to Contact Ticketmaster

Ticketmaster offers various methods for customers to get in touch with their support team. In total, there are three recommended ways to contact Ticketmaster. These include:

  • Ticketmaster offers toll-free numbers for users to get in touch with a team rep. The best way to contact Ticketmaster is by dialing 800-745-3000. Alternate numbers are 800-653-8000 for US fan support and 866-448-7849 for purchasing.
  • The next efficient way to seek support from Ticketmaster will be to mail them at their official mail address, customer_support@ticketmaster.com.
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out ticketmasterus.custhelp.com for more help.

Calling Ticketmaster Customer Support

Here are some common reasons for people to call Ticketmaster customer support:

  • Tech support
  • Ticket order related questions
  • Tracking ticket delivery status
  • Buying, modifying, or canceling tickets
  • Requesting refunds
  • Troubleshooting problems

Tips to ensure an effective call with Ticketmaster

  • Keep all the relevant details like the invoice, paint details, date and time of the event, ticket confirmation number, etc handy.
  • Make sure to have a notepad and pen at hand to take notes.
  • Contact the correct number as Ticketmaster provides helplines for different countries. It has different call center hours for separate divisions based on geographical locations. Make sure to dial the correct helpline.
  • Ticketmaster provides support for people with disabilities, like TTD calling for people suffering from hearing loss.

User Reactions To Calling Ticketmaster Customer Service

Customers have numerous grievances against Ticketmaster. Especially because the company adds additional fees to ticket prices that weren't shown at the beginning of the payment procedure.

Issues resolved by a Ticketmaster Customer Service Representative

Ticketmaster customer service reps resolve issues like ticket-related questions, payment, and billing issues, wrongly issued seat class, making changes and issuing refunds, etc.

What Can't Be Resolved by Phone with Ticketmaster Customer Service?

  • Ticketmaster provides no insurance against fraud if someone buys tickets issued by Ticketmaster through unauthorized sellers or third-party apps like "scalper," eBay, or Facebook.
  • Ticketmaster also cannot issue refunds as tickets are non-refundable and venues have their separate terms and conditions on some fronts. This may include but is not exclusive to seating or age restrictions.
  • The company cannot also help much with venue-related issues as Ticketmaster is a third-party app and has no rights over the venue.

Call with Ticketmaster Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. There still are options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern and help your issue resolve faster.
  • The training and experience of a customer representative can make a huge difference when it comes to customer satisfaction. If your first call didn't go well, dial Ticketmaster again. A different representative may understand your concerns and get your situation resolved.
  • Try the live chat option by logging into your account if you've already purchased your ticket.
  • You can also contact Ticketmaster’s official social media handles or fire up an email. This will also ensure you get a record of your chat transcripts, useful for future reference and documentation.
  • If the problem persists, you can send a letter to Ticketmaster headquarters via postal mail. The process is slow, but it might get your issues resolved.

Contacting ticketmaster support or customer service

ticketmaster customer support and customer service can be contacted via phone, email, and chat. Like most companies, ticketmaster uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. ticketmaster customer support agents receive basic training to support ticketmaster products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, ticketmaster support agents have templated and scripted answers to common questions. If ticketmaster agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since ticketmaster can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, ticketmaster uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from ticketmaster?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike ticketmaster, 6YA Experts are independent contractors who do not have any access to ticketmaster customer information or purchases.

While 6YA Experts can provide effective help on any ticketmaster product or service, they do not have access to your ticketmaster account and can’t assist with billing, or any non technical issue you have with ticketmaster.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from ticketmaster agents.

What is 6YA’s relationship with ticketmaster?

6YA and ticketmaster are not related. While 6YA Experts can provide help and support on most ticketmaster products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact ticketmaster!

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ticketmaster Contact Info

Phone Number:
800-745-3000

Email Support:
customer_support@ticketmaster.com

Twitter:
@Ticketmaster

Facebook:
facebook.com/Ticketmaster

ticketmaster Phone Numbers

US Fan Support: 800-653-8000

Purchasing: 866-448-7849

Similar Company Phone Numbers

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15 ticketmaster Experts are online
what do you need help with ?
15 ticketmaster Experts are online
what do you need help with ?
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