Thermador Phone Number

800-735-4328

Customer Service

Contact Number

2mins

Average Wait Time

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Alternative Thermador Contact Methods

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Reasons customers like you called recently

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Thermador: 800-735-4328 Information

Phone Info Details
Phone number to dial 800-735-4328
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 5am-6pm PST
Best time to dial 2:15pm
Average wait 2 minutes
Alternate methods phone

Thermador Contact Info

Phone Number:
800-735-4328

Email Support:

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Everything you need to know about contacting Thermador

Thermador is a home appliance brand specializing in cooking appliance equipment including ovens, ranges, cooktops, refrigerators and dishwashers. A part of BSH Home Appliances Corporation, Thermador receives lots of customer support requests every day.

Best Methods to Contact Thermador

Unfortunately, there is only one way to contact Thermador. Thermador offers a toll-free number for users to get in touch with a team rep. You can reach out to Thermador by dialing 800-735-4328.

Calling Thermador Customer Support

Here are some common reasons for people to call Thermador customer support:

  • Billing and payment issues
  • Placing, changing or canceling orders
  • Tech support
  • Requesting repairs
  • Registering complaints
  • Help with troubleshooting problems

Tips to ensure an effective call with Thermador

You can ensure a productive call with Thermador and get your issues resolved in no time with the following tips:

  • Make sure to dial the correct number.
  • Keep important information like account number, product details, invoice etc handy.
  • Have your notepad ready so that you can jot down important points for future reference.

User Reactions To Calling Thermador Customer Service

The user reviews are mostly positive and satisfactory. However, some are dissatisfied with the lack of options to contact Thermador.

Issues resolved by Thermador Customer Service

Thermador customer service provides effective solutions to a lot of questions. These include placing, changing or cancelling an order, providing tech support, registering complaints etc.

What Can't Be Resolved by Phone with Thermador Customer Service?

The customer support rep can't provide much support in instances of device damage. You'll have to ship your device to the repair center or schedule a tech visit.

Thermador's call Unsuccessful? Follow the steps below!

There are cases where your call may drop or the issue persists, don't worry. Follow the steps below:

  • Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster when you call again.
  • Unfortunately, this is the only way of reaching out to Thermador. Contact customer service again. Try calling different numbers. Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may help you.

Contacting Thermador support or customer service

Thermador customer support and customer service can be contacted via phone, email, and chat. Like most companies, Thermador uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Thermador customer support agents receive basic training to support Thermador products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Thermador support agents have templated and scripted answers to common questions. If Thermador agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Thermador can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Thermador uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Thermador?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Thermador, 6YA Experts are independent contractors who do not have any access to Thermador customer information or purchases.

While 6YA Experts can provide effective help on any Thermador product or service, they do not have access to your Thermador account and can’t assist with billing, or any non technical issue you have with Thermador.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Thermador agents.

What is 6YA’s relationship with Thermador?

6YA and Thermador are not related. While 6YA Experts can provide help and support on most Thermador products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Thermador!

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Thermador Contact Info

Phone Number:
800-735-4328

Email Support:

Twitter:

Facebook:

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11 Thermador Experts are online
what do you need help with ?
11 Thermador Experts are online
what do you need help with ?
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