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TaxAct: 319-373-3600 Information

Phone Info Details
Phone number to dial 319-373-3600
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CST
Best time to dial 9am
Average wait 9 minutes
Alternate methods phone, web

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Technical Support






TaxAct Contact Info

Phone Number:

Email Support:



TaxAct Phone Numbers

Technical Support: 319-373-4514

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Everything you need to know about Contacting Tax Act

TaxAct is an online tax preparation service. Providing guidance on individual and business taxes, tax tools for professional accountants and tax preparers, TaxAct receives lots of customer support requests every day.

Best Methods to Contact TaxAct

TaxAct offers various methods for customers to get in touch with their support team. In total, there are two efficient ways to contact TaxAct. These include:

  • TaxAct offers a toll-free number for users to get in touch with a team rep. The best way to contact TaxAct is by dialing 319-373-3600. An alternate number is 319-373-4514 for technical support.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out for more help.

Calling TaxAct Customer Support

Here are some common reasons for people to call TaxAct customer support:

  • Set-up and usage trivia
  • Billing and payment issues
  • Tech support
  • Account access issues
  • Changing account details
  • Completion of tax returns
  • Addressing hacked accounts
  • Help with troubleshooting

Tips to ensure an effective call with TaxAct

  • TaxAct customer support has separate departments for tackling different issues. Make sure to connect with the right department.
  • Make sure to gather documentation that supports your request or case. This may include screenshots of previous correspondences, billing statements, or error messages.
  • It is advisable to have a pen and paper handy before calling. That way, you can jot down any important points for future use.
  • Some remote diagnostics work best if you''re not using the device for the call. Try to use another phone or computer to connect with the representative.

User Reactions To Calling TaxAct Customer Service

There isn't much data available online or in the media about how callers feel about TaxAct customer service. It does appear that the business customers who call TaxAct are generally satisfied with the level of support they've received.

Issues resolved by a TaxAct Customer Service Representative

TaxAct customer reps efficiently resolve most customer issues. These include technical support, invoice and payment issues, set-up and usage trivia, troubleshooting, etc.

What Cannot Be Resolved by Phone with TaxAct Customer Service?

  • Customer service agents are not legally permitted to offer you tax-related advice. You need to contact an attorney or a licensed tax professional. TaxAct cannot change or revert actions taken by the tax authorities or IRS either.
  • TaxAct is also not accountable for device incompatibility issues with the company's software. It'd be best if you contact the customer service of your device.

Call with TaxAct Unsuccessful? Follow the Steps Below

There are cases where your call may drop or the issue persists, don't worry. There are options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may be able to get you the desired results.
  • You can also try reaching out to the help forum provided on the website.

Contacting TaxAct support or customer service

TaxAct customer support and customer service can be contacted via phone, email, and chat. Like most companies, TaxAct uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. TaxAct customer support agents receive basic training to support TaxAct products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, TaxAct support agents have templated and scripted answers to common questions. If TaxAct agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since TaxAct can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, TaxAct uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from TaxAct?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike TaxAct, 6YA Experts are independent contractors who do not have any access to TaxAct customer information or purchases.

While 6YA Experts can provide effective help on any TaxAct product or service, they do not have access to your TaxAct account and can’t assist with billing, or any non technical issue you have with TaxAct.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from TaxAct agents.

What is 6YA’s relationship with TaxAct?

6YA and TaxAct are not related. While 6YA Experts can provide help and support on most TaxAct products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact TaxAct!

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TaxAct Contact Info

Phone Number:

Email Support:



TaxAct Phone Numbers

Technical Support: 319-373-4514

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13 TaxAct Experts are online
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13 TaxAct Experts are online
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