T-Mobile Phone Number

800-937-8997

Customer Service

Contact Number

24mins

Average Wait Time

on hold with T-Mobile

Alternative T-Mobile Contact Methods

12hours
Avg. Response Time on Twitter
Skip the wait!
14hours
Avg. Response Time on Facebook
Skip the wait!
24mins
Avg. Wait for New Customers
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is T-Mobile Customer Service?

Issues Resolved
29%
How often T-Mobile resolves issues
N/A
Get better support!
Avg. Call Duration
13:47mins
How long it takes T-Mobile to resolve
N/A
Too slow? Fix it now!

Why People are Calling T-Mobile

Top Reasons

18%

Payments and Charges

14%

Staff

9%

Product/Service

9%

Request for Information

50%

Other

Reasons customers like you called recently

20 Oct, 2021
20 Oct, 2021
20 Oct, 2021
20 Oct, 2021
19 Oct, 2021
19 Oct, 2021
19 Oct, 2021
19 Oct, 2021

T-Mobile: 800-937-8997 Information

Phone Info Details
Phone number to dial 800-937-8997
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sun 6am-10pm EST
Best time to dial 7:30am
Average wait 24 minutes
Alternate methods phone, chat, web, twitter, facebook

More T-Mobile Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

877-746-0909

N/A

Pre Paid Customer Service

877-778-2106

N/A

Order Help

800-672-5390

N/A

Corporate Offices

425-378-4000

N/A

Technical Support

877-453-1304

N/A

Porting

877-207-8169

N/A

Business Accounts

888-537-4242

N/A

T-Mobile Contact Info

Phone Number:
800-937-8997

Email Support:

Twitter:
@TMobileHelp

Facebook:
facebook.com/TMobile

T-Mobile Phone Numbers

Customer Service: 877-746-0909

Pre Paid Customer Service: 877-778-2106

Order Help: 800-672-5390

Corporate Offices: 425-378-4000

Technical Support: 877-453-1304

Porting: 877-207-8169

Business Accounts: 888-537-4242

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T-Mobile is the third-largest wireless service provider in the United States. With a customer reach of over 80 million, it receives assistance calls daily.

Best methods to contact T-Mobile

T-Mobile offers various methods for users to get in touch with customer support. In total, there are three tried and true ways to contact T-Mobile.

  • T-Mobile offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-937-8997. The average waiting time is 24 minutes.
  • T-Mobile’s Online help desk is also available to users for a detailed conversation regarding complex issues. You can contact the help desk via t-mobile.com.
  • Follow the given link to start a live chat with the agents: https://support.t-mobile.com/community/contact-us

Reasons for calling T-Mobile Customer Support

There are various reasons for customers to call T-Mobile. Some of them include:

  • Installation and cancellation of services.
  • Queries regarding billing issues.
  • Technical assistance
  • Ordering a new phone
  • Addition of services to a current plan.

Calling T-Mobile Customer Support

  • If you’re not facing technical issues, you can either call T-Mobile’s toll-free number or dial 611 from your T-Mobile phone.
  • T-Mobile offers separate contact numbers for business and residential service divisions. Make sure you dial the right number.
  • T-Mobile also has a special number for rural area call issues.
  • People travelling overseas can receive assistance through a specific international line. The line doesn’t charge any additional roaming or airtime costs.

Customers can contact T-Mobile customer care representatives from 3AM to 10PM Pacific time (daily). TTY Service is also available from 5AM to 10PM Pacific time (daily).

User reaction to calling T-Mobile

T-Mobile has invested millions in remodelling its customer service department which helped them make a huge comeback in 2018. The customer care representatives received specific training to deliver quick and personalised services to customers.

Overall, the company has received positive feedback from customers and media outlets.

Issues resolved by T-Mobile Customer Support

Issues resolved by the customer support include:

  • Assisting customers in selecting or modifying current plans.
  • Technical assistance
  • Resolving billing error issues
  • Answering general queries
  • Helping customers set up payment plans
  • Commencing new service

Issues that can’t be resolved over phone

In case of a damaged product, the customer care representative can guide users on how and where to get the issue resolved. They can return it to T-Mobile Help Center or take support from a designated repair contractor.

T-Mobile’s call failed? Follow the given steps

Although T-Mobile offers good quality phone support, there are circumstances under which a customer might feel dissatisfied. In such a case, you can follow the steps below to get your issue addressed: -

  • Live chat: You can try the live chat feature on T-Mobile’s website.
  • Social Media: T-Mobile has a specific team to answer your queries on social media platforms.
  • Community forums: The community forum has customers as well as T-Mobile reps to advise and support you.
  • Call again: Not everyone has the same expertise and training. You can call again and find yourself speaking to a more experienced rep.
  • Visit your nearest T-Mobile store: The store associates might be able to help you specially with a “hands-on” technical issue.

Contacting T-Mobile support or customer service

T-Mobile customer support and customer service can be contacted via phone, email, and chat. Like most companies, T-Mobile uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. T-Mobile customer support agents receive basic training to support T-Mobile products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, T-Mobile support agents have templated and scripted answers to common questions. If T-Mobile agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since T-Mobile can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, T-Mobile uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from T-Mobile?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike T-Mobile, 6YA Experts are independent contractors who do not have any access to T-Mobile customer information or purchases.

While 6YA Experts can provide effective help on any T-Mobile product or service, they do not have access to your T-Mobile account and can’t assist with billing, or any non technical issue you have with T-Mobile.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from T-Mobile agents.

What is 6YA’s relationship with T-Mobile?

6YA and T-Mobile are not related. While 6YA Experts can provide help and support on most T-Mobile products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact T-Mobile!

6ya Experts have helped thousands of users with T-Mobile issues

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T-Mobile Contact Info

Phone Number:
800-937-8997

Email Support:

Twitter:
@TMobileHelp

Facebook:
facebook.com/TMobile

T-Mobile Phone Numbers

Customer Service: 877-746-0909

Pre Paid Customer Service: 877-778-2106

Order Help: 800-672-5390

Corporate Offices: 425-378-4000

Technical Support: 877-453-1304

Porting: 877-207-8169

Business Accounts: 888-537-4242

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
12 T-Mobile Experts are online
what do you need help with ?
12 T-Mobile Experts are online
what do you need help with ?
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