Straight Talk Wireless Phone Number

800-876-5753

Customer Service

Contact Number

14mins

Average Wait Time

on hold with Straight Talk Wireless

Alternative Straight Talk Wireless Contact Methods

3hours
Avg. Response Time by Email
Skip the wait!
38hours
Avg. Response Time on Twitter
Skip the wait!
23hours
Avg. Response Time on Facebook
Skip the wait!

How Effective is Straight Talk Wireless Customer Service?

Issues Resolved
19%
How often Straight Talk Wireless resolves issues
N/A
Get better support!
Avg. Call Duration
06:11mins
How long it takes Straight Talk Wireless to resolve
N/A
Too slow? Fix it now!

Why People are Calling Straight Talk Wireless

Top Reasons

9%

Staff

8%

Product/Service

8%

Activation/Cancellation

7%

Payments and Charges

68%

Other

Straight Talk Wireless: 800-876-5753 Information

Phone Info Details
Phone number to dial 800-876-5753
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sun: 8am-12am EST
Best time to dial 8:15am
Average wait 14 minutes
Alternate methods phone, chat, email, twitter, web, facebook

More Straight Talk Wireless Contact Information

Contact Information Average Wait Time Avg. Wait Time

Member Services

877-430-2355

N/A

Technical Support

855-222-2355

N/A

International Customer Service

410-635-5555

N/A

Straight Talk Wireless Contact Info

Phone Number:
800-876-5753

Email Support:
custsrv@straighttalk.com

Twitter:
@MyStraightTalk

Facebook:
facebook.com/StraightTalkWireless

Straight Talk Wireless Phone Numbers

Member Services: 877-430-2355

Technical Support: 855-222-2355

International Customer Service: 410-635-5555

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Everything you need to know about Contacting Straight Talk

Affiliated with TracFone, Straight Talk is a phone service provider. It provides low-cost and prepaid wireless phone services.

Best Methods to Contact Straight Talk

Straight Talk offers different methods for users to get in touch with customer support. These include:

  • Dial 800-876-5753 to contact Straight Talk. The average waiting time is 15 minutes. Other numbers you can dial for support are:
    • 877-430-2355 for member services.
    • 855-222-2355 for technical assistance.
    • 410-635-5555 for miscellaneous purposes.
  • You can also use the live chat option to contact Straight Talk.
  • You can also contact Straight Talk via help forums. There are two separate help forums available on the Straight Talk website. Head over to straighttalk.com/support for more help.
  • You can also mail the support team with your grievances at custsrv@straighttalk.com.
  • Straight Talk is active on Twitter and Facebook as well. The official Facebook account of Straight Talk is facebook.com/StraightTalkWireless.

Calling Straight Talk Customer Service Representative

People contact Straight Talk for a variety of reasons. These include:

  • Buying a new device
  • Upgradation of mobile
  • Service inquiries
  • Cancelation of service
  • Billing issues
  • Reporting stolen phones

Tips to Ensure an Effective Call With Straight Talk Customer Service

  • Straight Talk offers separate numbers for different services, new users, and corporate affairs. Make sure that you are calling the right number.
  • Straight Talk customer service hours extend from 8:00 am to 11:45 pm. The best time to make a call is around 8:15 am.
  • Keep the required documents like Straight Talk device phone number and Straight Talk MEID serial number handy.
  • Take notes of your conversation with the Straight Talk representative.

Users Reactions To Calling Straight Talk Customer Service

Straight Talk has received mixed responses from customers. The customers are generally satisfied with the quality of assistance provided. However, a number of users have expressed their discontent over long waiting times and under-trained reps.

Issues Resolved by Phone with Straight Talk Customer Service

The representatives resolve many issues successfully. Some of these include:

  • Billing issues
  • Inquiring about data usage and calls made
  • Service inquiries
  • Upgrading the device
  • Cancelation of service

What Cannot Be Resolved by Phone with Straight Talk?

Some technical issues can only resolve after the replacement of the device. The reps can only suggest a workaround. You may have to physically ship the drive or mail it to your nearnest Straight Talk retailer.

Call with Straight Talk Unsuccessful? Follow the Steps Below

If you feel disappointed with the quality of assistance, don't worry and follow the tips below:

  • Review your notes on the conversation with the representative. Try calling another time and explain your issue. This time the representative may be well-trained than the previous ones.
  • You can also try the live chat option or email your issue.
  • Contact Straight Talk through social media. The social media specialist may resolve your issue or direct it to higher authorities.
  • Sending a letter to Straight Talk may help you in receiving the attention your issue requires.

Contacting Straight Talk Wireless support or customer service

Straight Talk Wireless customer support and customer service can be contacted via phone, email, and chat. Like most companies, Straight Talk Wireless uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Straight Talk Wireless customer support agents receive basic training to support Straight Talk Wireless products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Straight Talk Wireless support agents have templated and scripted answers to common questions. If Straight Talk Wireless agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Straight Talk Wireless can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Straight Talk Wireless uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Straight Talk Wireless?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Straight Talk Wireless, 6YA Experts are independent contractors who do not have any access to Straight Talk Wireless customer information or purchases.

While 6YA Experts can provide effective help on any Straight Talk Wireless product or service, they do not have access to your Straight Talk Wireless account and can’t assist with billing, or any non technical issue you have with Straight Talk Wireless.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Straight Talk Wireless agents.

What is 6YA’s relationship with Straight Talk Wireless?

6YA and Straight Talk Wireless are not related. While 6YA Experts can provide help and support on most Straight Talk Wireless products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Straight Talk Wireless!

6ya Experts have helped thousands of users with Straight Talk Wireless issues

Talk to a Straight Talk Wireless Expert in seconds!

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Straight Talk Wireless Contact Info

Phone Number:
800-876-5753

Email Support:
custsrv@straighttalk.com

Twitter:
@MyStraightTalk

Facebook:
facebook.com/StraightTalkWireless

Straight Talk Wireless Phone Numbers

Member Services: 877-430-2355

Technical Support: 855-222-2355

International Customer Service: 410-635-5555

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18 Straight Talk Wireless Experts are online
what do you need help with ?
18 Straight Talk Wireless Experts are online
what do you need help with ?
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