stanley tools Phone Number

800-262-2161

Customer Service

Contact Number

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stanley tools: 800-262-2161 Information

Phone Info Details
Phone number to dial 800-262-2161
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-5:30pm EST
Best time to dial 9:30am
Average wait 2 minutes
Alternate methods phone, web

More stanley tools Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

800-463-9872

N/A

stanley tools Contact Info

Phone Number:
800-262-2161

Email Support:

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stanley tools Phone Numbers

Customer Service: 800-463-9872

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Everything you need to know about contacting Stanley Tools

Stanley Tools is a US-based company manufacturing professional, portable hand tools, power tools and related accessories.

Best Methods to Contact Stanley Tools

Stanley Tools offers various methods for customers to get in touch with their support team. In total, there are two ways to contact Stanley Tools. These include:

  • Stanley Tools offers toll-free numbers for users to get in touch with a team rep. The best way to contact Stanley Tools is dialing 800-262-2161. An alternate number is 800-463-9872.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out http://bdk.force.com/FAQ/PKB_SubmitCase?brand=Stanley&terms=&model=&group=&type=

Calling Stanley Tools Customer Support

Here are some common reasons for people to call Stanley Tools customer support:

  • Billing and payment issues
  • Placing, changing or canceling orders
  • Tech support
  • Requesting repairs or replacements
  • Registering complaints
  • Help with troubleshooting problems

Tips to ensure an effective call with Stanley Tools

  • Make sure to gather documentation that supports your case. This may include screenshots of previous correspondences, account and product details or error messages.
  • Contact customer service and explain your concern.
  • If you are facing any technical issue, call only when you're near your device.

User Reactions To Calling Stanley Tools Customer Service

Stanley Tools generally provides user-friendly customer assistance. But a company this large is bound to receive both criticism and appreciation for its services.

Issues resolved by Stanley Tools Customer Service

Customer service agents can resolve most customer issues. They settle doubts regarding placing, changing or canceling an order, providing tech support, registering complaints etc.

What Can't Be Resolved by Phone with Stanley Tools Customer Service?

The customer support rep can't provide much support in instances of device damage. You'll have to ship your device to a repair center or schedule a tech visit.

Stanley Tools' call Unsuccessful? Follow the steps below!

There are cases where your call may drop or the issue persists, don't worry. There are still options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster.
  • Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • Try reaching out to Stanley Tools' help forum. This option will ensure you get a record of your chat transcripts useful for future reference.

Contacting stanley tools support or customer service

stanley tools customer support and customer service can be contacted via phone, email, and chat. Like most companies, stanley tools uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. stanley tools customer support agents receive basic training to support stanley tools products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, stanley tools support agents have templated and scripted answers to common questions. If stanley tools agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since stanley tools can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, stanley tools uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from stanley tools?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike stanley tools, 6YA Experts are independent contractors who do not have any access to stanley tools customer information or purchases.

While 6YA Experts can provide effective help on any stanley tools product or service, they do not have access to your stanley tools account and can’t assist with billing, or any non technical issue you have with stanley tools.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from stanley tools agents.

What is 6YA’s relationship with stanley tools?

6YA and stanley tools are not related. While 6YA Experts can provide help and support on most stanley tools products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact stanley tools!

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stanley tools Contact Info

Phone Number:
800-262-2161

Email Support:

Twitter:

Facebook:

stanley tools Phone Numbers

Customer Service: 800-463-9872

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17 stanley tools Experts are online
what do you need help with ?
17 stanley tools Experts are online
what do you need help with ?
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