Everything you need to know about contacting Ssense
Ssense is a multi-brand ecommerce platform based in Canada. Specialising in designer fashion and high end streetwear, Ssense receives lots of customer support requests every day.
Best Methods to Contact Ssense
Unfortunately, there is only one way to contact Ssense. Ssense offers a toll-free number for users to get in touch with a team rep. You can reach out to Ssense by dialing 877-773-6735.
Calling Ssense Customer Support
Here are some common reasons for people to call Ssense customer support:
- Billing and payment issues
- Placing, changing or canceling orders
- Tech support
- Requesting returns or refunds
- Registering complaints
- Help with troubleshooting problems
Tips to ensure an effective call with Ssense
You can ensure a productive call with Ssense and get your issues resolved in no time with the following tips:
- Make sure to dial the correct number.
- Keep important information like account number, product details, invoice etc handy.
- Have your notepad ready so that you can jot down important points for future reference.
User Reactions To Calling Ssense Customer Service
The user reviews are mostly positive and satisfactory. However, some are dissatisfied with the lack of options to contact Ssense.
Issues resolved by Ssense Customer Service
Ssense customer service provides effective solutions to a lot of questions. These include placing, changing or canceling an order, providing tech support, registering complaints etc.
What Can't Be Resolved by Phone with Ssense Customer Service?
- There are cases where Ssense faces difficulty in delivering the package to your address. It may happen if you or other family members are away and no one is available to sign for packages.
- Sometimes, users may experience an unwanted delay in the delivery of their orders. Ssense here may not intervene and speed up the process.
Ssense's call Unsuccessful? Follow the steps below!
There are cases where your call may drop or the issue persists, don't worry. Follow the steps below:
- Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster when you call again.
- Unfortunately, this is the only way of reaching out to Ssense. Contact customer service again. Try calling different numbers. Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may help you.
Contacting Ssense.com support or customer service
Ssense.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, Ssense.com uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Ssense.com customer support agents receive basic training to support Ssense.com products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Ssense.com support agents have templated and scripted answers to common questions. If Ssense.com
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Ssense.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Ssense.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Ssense.com?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Ssense.com, 6YA Experts are independent contractors who do not have any access to Ssense.com customer information or purchases.
While 6YA Experts can provide effective help on any Ssense.com product or service, they do not have access to your Ssense.com account and
can’t assist with billing, or any non technical issue you have with Ssense.com.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Ssense.com
What is 6YA’s relationship with Ssense.com?
6YA and Ssense.com are not related. While 6YA Experts can provide help and support on most Ssense.com products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.