Sprint Nextel Phone Number

800-369-5400

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Sprint Nextel

Alternative Sprint Nextel Contact Methods

4hours
Avg. Response Time on Twitter
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2hours
Avg. Response Time on Facebook
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4mins
Avg. Wait for New Customers
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No Wait
Avg. Response Time on 6ya
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How Effective is Sprint Nextel Customer Service?

Issues Resolved
N/A
How often Sprint Nextel resolves issues
N/A
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Avg. Call Duration
N/A
How long it takes Sprint Nextel to resolve
N/A
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Reasons customers like you called recently

14 Aug, 2021
23 Apr, 2021
12 Dec, 2020

Sprint Nextel: 800-369-5400 Information

Phone Info Details
Phone number to dial 800-369-5400
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm EST
Best time to dial 10:15am
Average wait 4 minutes
Alternate methods phone, chat, facebook, web, twitter

More Sprint Nextel Contact Information

Contact Information Average Wait Time Avg. Wait Time

New Customers

855-315-5420

N/A

Customer Service

888-211-4727

N/A

SERO Customer Service

888-876-8381

N/A

Sprint Nextel Contact Info

Phone Number:
800-369-5400

Email Support:

Twitter:
@sprintcare

Facebook:
facebook.com/sprint

Sprint Nextel Phone Numbers

New Customers: 855-315-5420

Customer Service: 888-211-4727

SERO Customer Service: 888-876-8381

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Everything you need to know about Contacting Sprint Nextel

Sprint Nextel is one of the largest telecommunications companies in the world. With over 54 million users, it is the fourth largest telecommunications network in the States and receives many customer support requests daily.

Best methods to contact Sprint Nextel

Sprint Nextel offers various methods for users to get in touch with customer support. In total, there are three approved ways to contact Nextel.

  • Nextel offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-369-5400. The average waiting time is 2 minutes.
  • Nextel’s online help desk is also available to users for detailed conversations. You can contact the help desk via mysprint.sprint.com.
  • Follow the given link to start a live chat with one of the reps: http://www.sprint.com/landings/chat/?ECID=vanity:chat

Calling Sprint Nextel customer service

There are various reasons for people to call Sprint Nextel Customer Support:

  • Setting up service
  • Canceling service
  • Overcharging/Strange charge
  • Service issues
  • Changing plan

Tips for calling Sprint Nextel Customer Service

For an effective and productive call, follow the steps below:

  • Call during the working hours i.e. 9:00 a.m. - 5 p.m. EST. The best time to call Sprint is around 9:30 in the morning.
  • Keep the necessary documents with you. Have your billing copies, invoices, service details, or any form of communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Sprint Nextel Customer Service

There isn't much data online or in the media about Sprint Nextel’s customer service reviews. It does appear that the business customers who call Nextel are generally satisfied with the level of support they've received.

Issues resolved by Sprint Nextel Customer Service

  • Setting/Cancelling service
  • Service issues
  • Changing plans
  • Resolving overcharging/strange charges

Call with Sprint Nextel unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. Try other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat or email support. This gives you a written record of your communication with the rep.
  • Seek advice from social media users and Sprint Nextel specialists through Twitter and Facebook.

Contacting Sprint Nextel support or customer service

Sprint Nextel customer support and customer service can be contacted via phone, email, and chat. Like most companies, Sprint Nextel uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Sprint Nextel customer support agents receive basic training to support Sprint Nextel products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Sprint Nextel support agents have templated and scripted answers to common questions. If Sprint Nextel agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Sprint Nextel can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Sprint Nextel uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Sprint Nextel?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Sprint Nextel, 6YA Experts are independent contractors who do not have any access to Sprint Nextel customer information or purchases.

While 6YA Experts can provide effective help on any Sprint Nextel product or service, they do not have access to your Sprint Nextel account and can’t assist with billing, or any non technical issue you have with Sprint Nextel.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Sprint Nextel agents.

What is 6YA’s relationship with Sprint Nextel?

6YA and Sprint Nextel are not related. While 6YA Experts can provide help and support on most Sprint Nextel products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Sprint Nextel!

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Sprint Nextel Contact Info

Phone Number:
800-369-5400

Email Support:

Twitter:
@sprintcare

Facebook:
facebook.com/sprint

Sprint Nextel Phone Numbers

New Customers: 855-315-5420

Customer Service: 888-211-4727

SERO Customer Service: 888-876-8381

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12 Sprint Nextel Experts are online
what do you need help with ?
12 Sprint Nextel Experts are online
what do you need help with ?
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