Sprint Phone Number

888-211-4727

Customer Service

Contact Number

43mins

Average Wait Time

on hold with Sprint

Alternative Sprint Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
6hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Sprint Customer Service?

Issues Resolved
15%
How often Sprint resolves issues
N/A
Get better support!
Avg. Call Duration
07:14mins
How long it takes Sprint to resolve
N/A
Too slow? Fix it now!

Why People are Calling Sprint

Top Reasons

31%

Payments and Charges

7%

Product/Service

6%

Staff

6%

Activation/Cancellation

50%

Other

Reasons customers like you called recently

20 Oct, 2021
19 Oct, 2021
19 Oct, 2021
19 Oct, 2021
18 Oct, 2021
18 Oct, 2021
17 Oct, 2021
17 Oct, 2021

Sprint: 888-211-4727 Information

Phone Info Details
Phone number to dial 888-211-4727
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm CST
Best time to dial 10:15am
Average wait 43 minutes
Alternate methods phone, chat, twitter, web

More Sprint Contact Information

Contact Information Average Wait Time Avg. Wait Time

Wireline

800-877-4020

N/A

Collections Department

800-808-1336

N/A

Business Accounts

800-927-2199

N/A

Dealer Support

800-639-6399

N/A

International Customer Service

905-415-5003

N/A

Business Customer Service

800-230-9709

N/A

Business Customer Service

866-653-1056

N/A

Business Sales

866-313-6672

N/A

Credit/ Debit Cards

800-366-0707

N/A

Customer Service

866-805-9890

N/A

Customer Service

866-634-3843

N/A

Customer Service

877-294-9003

N/A

Customer Service

800-201-7545

N/A

Customer Service

888-226-7212

N/A

Customer Service

817-698-4199

N/A

Customer Service

800-366-2255

N/A

Customer Service

855-639-4644

N/A

Customer Service

877-365-6413

N/A

Customer Service

+49 800-180-0951

N/A

Customer Service

+3 980-078-7986

N/A

Customer Service

+44 808-234-6616

N/A

Report Fraud

800-599-5090

N/A

Report Fraud

678-278-3993

N/A

Sales

866-275-1411

N/A

Sales

866-866-7509

N/A

Technical Support

866-556-7310

N/A

socialcareprogram@sprint.com

socialcareprogram@sprint.com

N/A

Sprint Contact Info

Phone Number:
888-211-4727

Email Support:
business.customer.care@sprint.com

Twitter:
@sprintcare

Facebook:
facebook.com/sprint

Sprint Phone Numbers

Wireline: 800-877-4020

Collections Department: 800-808-1336

Business Accounts: 800-927-2199

Dealer Support: 800-639-6399

International Customer Service: 905-415-5003

Business Customer Service: 800-230-9709

Business Customer Service: 866-653-1056

Business Sales: 866-313-6672

Credit/ Debit Cards: 800-366-0707

Customer Service: 866-805-9890

Customer Service: 866-634-3843

Customer Service: 877-294-9003

Customer Service: 800-201-7545

Customer Service: 888-226-7212

Customer Service: 817-698-4199

Customer Service: 800-366-2255

Customer Service: 855-639-4644

Customer Service: 877-365-6413

Customer Service: +49 800-180-0951

Customer Service: +3 980-078-7986

Customer Service: +44 808-234-6616

Report Fraud: 800-599-5090

Report Fraud: 678-278-3993

Sales: 866-275-1411

Sales: 866-866-7509

Technical Support: 866-556-7310

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Everything you need to know about Contacting Sprint

Sprint is a Kansas-based telephone and internet service provider catering to over 54 million users. With such a broad consumer base, it is natural for Sprint to receive daily support requests from users across the States.

Best Methods to Contact Sprint

Sprint offers various methods for customers to get in touch with their support team. In total, there are three ways to contact Sprint. These include:

  • Sprint offers multiple toll-free numbers for users to get in touch with a team rep. The best way to contact Sprint is by dialing 888-211-4727. Alternate numbers are 800-877-4020 for wireline, 800-927-2199 for business accounts, 800-639-6399 for dealer support, and 905-415-5003 for international customer service.
  • Access Sprint’s live chat option at http://www.sprint.com/landings/chat/.
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out https://mysprint.sprint.com/mysprint/jsp/landingPage/contactus.jsp.

Calling Sprint Customer Support

Here are some common reasons for users to call Sprint:

  • Invoice issues
  • Technical assistance
  • Buying a new phone or Sprint service
  • Account set up/deletion know-hows
  • Modifying tariff plans, personal data
  • General usage trivia

Tips to ensure an effective call with Sprint

  • Call to Sprint’s customer support will direct you to a voicemail menu. You can choose from the options provided.
  • If you are calling from your Sprint phone, you can follow the given steps: press *2 for general customer service, *3 for bill payment, and *4 to check account balance.
  • You can directly press "0" at each prompt to reach an agent without going through the entire voicemail process.

User Reactions To Calling Sprint Customer Service

Sprint generally ensures user-friendly customer service. But a company as large as Sprint is bound to receive both complement and criticism for their service. While some customers are extremely satisfied with polite, friendly, and effective support, others have expressed mild disappointment.

Issues resolved by a Sprint Customer Service Representative

Most issues like billing information, buying new devices, set-up trivia, etc are solved by Sprint’s customer representatives with ease.

What Cannot Be Resolved by Phone with Sprint Customer Service?

If you are dealing with a manhandled or outdated device, an online rep might not help you to resolve your issue completely. You may have to contact an authorized repair center. Customer support reps cannot help you with buying accessories. You will also have to physically visit the store for cash bill payments.

Call with Sprint Unsuccessful? Follow the steps below

If you're left unsatisfied with your call, don't worry. Here's what you can do next:

  • Make notes of your previous call and go through them. They will help you explain your issue better when you connect with customer support again.
  • Redial. Different customer support agents possess different levels of training and experience. The next person might solve your issue with ease.
  • You can write an email to Sprint elaborating on your issue and the problems faced in previous calls.
  • Reach out to Sprint’s official social media handles or try the live chat feature.
  • Stop by your nearest Sprint store and resolve the issue in person. Find out your nearest store on Sprint's website.

Contacting Sprint support or customer service

Sprint customer support and customer service can be contacted via phone, email, and chat. Like most companies, Sprint uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Sprint customer support agents receive basic training to support Sprint products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Sprint support agents have templated and scripted answers to common questions. If Sprint agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Sprint can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Sprint uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Sprint?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Sprint, 6YA Experts are independent contractors who do not have any access to Sprint customer information or purchases.

While 6YA Experts can provide effective help on any Sprint product or service, they do not have access to your Sprint account and can’t assist with billing, or any non technical issue you have with Sprint.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Sprint agents.

What is 6YA’s relationship with Sprint?

6YA and Sprint are not related. While 6YA Experts can provide help and support on most Sprint products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Sprint!

6ya Experts have helped thousands of users with Sprint issues

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Sprint Contact Info

Phone Number:
888-211-4727

Email Support:
business.customer.care@sprint.com

Twitter:
@sprintcare

Facebook:
facebook.com/sprint

Sprint Phone Numbers

Wireline: 800-877-4020

Collections Department: 800-808-1336

Business Accounts: 800-927-2199

Dealer Support: 800-639-6399

International Customer Service: 905-415-5003

Business Customer Service: 800-230-9709

Business Customer Service: 866-653-1056

Business Sales: 866-313-6672

Credit/ Debit Cards: 800-366-0707

Customer Service: 866-805-9890

Customer Service: 866-634-3843

Customer Service: 877-294-9003

Customer Service: 800-201-7545

Customer Service: 888-226-7212

Customer Service: 817-698-4199

Customer Service: 800-366-2255

Customer Service: 855-639-4644

Customer Service: 877-365-6413

Customer Service: +49 800-180-0951

Customer Service: +3 980-078-7986

Customer Service: +44 808-234-6616

Report Fraud: 800-599-5090

Report Fraud: 678-278-3993

Sales: 866-275-1411

Sales: 866-866-7509

Technical Support: 866-556-7310

Similar Company Phone Numbers

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14 Sprint Experts are online
what do you need help with ?
14 Sprint Experts are online
what do you need help with ?
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