Soundcloud Phone Number

N/A

Average Wait Time

on hold with Soundcloud

More Soundcloud Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

http://help.soundcloud.com

2 hours

Customer Service

support@soundcloud.com

10 hours

Soundcloud Contact Info

Phone Number:

Email Support:

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Everything you need to know about Contacting Soundcloud

Soundcloud is a Germany-based music and media streaming player. It allows users to upload, promote and share audios. It tackles numerous customer support requests every day.

Best Methods to Contact Soundcloud

Soundcloud offers various methods for customers to get in touch with their support team. In total, there are two efficient ways to contact Soundcloud. These include:

  • You can contact Soundcloud via online help desks and community forums. Check out http://help.soundcloud.com for more help.
  • The next efficient way to seek support from Soundcloud will be to mail them at their official mail address, support@soundcloud.com.

Contacting Soundcloud Customer Support

Here are some common reasons for people to call Soundcloud customer support:

  • Technical assistance
  • Modification or termination of an account
  • Reporting a problem
  • Handling hacked accounts
  • Addressing violations of intellectual property rights
  • Help with troubleshooting problems

Tips to ensure effective contact with Soundcloud

  • Collect all the important documents like invoices, previous correspondences, screenshots of your mobile application or PC.
  • Search instructions on Soundcloud's help page and submit your detailed request.
  • Keep details of your request and follow up in case no one gets back to you.

User Reactions To Contacting Soundcloud Customer Service

Users are normally pleased with Soundcloud's customer support. However, not being able to speak to a person directly puts a damper on their satisfaction level.

Issues resolved by Soundcloud Customer Service

Soundcloud customer support easily deals with issues including set-up and usage trivia, technical assistance, troubleshooting, etc.

What Can't Be Resolved by Soundcloud Customer Service?

  • Soundcloud is not accountable for the content provided. Content-related decisions are internal and customer support cannot erase any content or music if you find it offensive.
  • Soundcloud is also not responsible for device incompatibility. You will have to contact the customer support team of your respective device.

Dissatisfied by Soundcloud’s customer assistance? Follow the steps below

If you're left frustrated and unsatisfied with the response you received, don't fret. Try the following:

  • Examine your notes. It may help you address the issue when you contact Soundcloud again.
  • If it didn't work the first time, try emailing customer support again. Explain your problem as simply and precisely as possible.
  • If the issue persists, visit the help forum available on Soundcloud's website. It will give you the extra advantage of having a record of transcripts for future documentation.

Contacting Soundcloud support or customer service

Soundcloud customer support and customer service can be contacted via phone, email, and chat. Like most companies, Soundcloud uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Soundcloud customer support agents receive basic training to support Soundcloud products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Soundcloud support agents have templated and scripted answers to common questions. If Soundcloud agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Soundcloud can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Soundcloud uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Soundcloud?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Soundcloud, 6YA Experts are independent contractors who do not have any access to Soundcloud customer information or purchases.

While 6YA Experts can provide effective help on any Soundcloud product or service, they do not have access to your Soundcloud account and can’t assist with billing, or any non technical issue you have with Soundcloud.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Soundcloud agents.

What is 6YA’s relationship with Soundcloud?

6YA and Soundcloud are not related. While 6YA Experts can provide help and support on most Soundcloud products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Soundcloud!

6ya Experts have helped thousands of users with Soundcloud issues

Talk to a Soundcloud Expert in seconds!

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Soundcloud Contact Info

Phone Number:

Email Support:

Twitter:

Facebook:

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15 Soundcloud Experts are online
what do you need help with ?
15 Soundcloud Experts are online
what do you need help with ?
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