Sony Phone Number

800-430-4433

Customer Service

Contact Number

15mins

Average Wait Time

on hold with Sony

Alternative Sony Contact Methods

N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
15mins
Avg. Wait for New Customers
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Sony Customer Service?

Issues Resolved
5%
How often Sony resolves issues
N/A
Get better support!
Avg. Call Duration
03:10mins
How long it takes Sony to resolve
N/A
Too slow? Fix it now!

Why People are Calling Sony

Top Reasons

33%

Account

14%

Product/Service

7%

Request for Information

3%

Refund

43%

Other

Sony: 800-430-4433 Information

Phone Info Details
Phone number to dial 800-430-4433
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-8pm EST
Best time to dial 9:10am
Average wait 15 minutes
Alternate methods phone, web

More Sony Contact Information

Contact Information Average Wait Time Avg. Wait Time

Technical Support

877-865-7669

N/A

National Customer Relations

800-554-6908

N/A

eSupport Customer Service

866-909-7669

N/A

Customer Service

877-244-9959

N/A

Customer Service

239-768-7547

N/A

Customer Service

877-899-7669

N/A

Headquarters

239-768-7676

N/A

Headquarters

325-230-7307

N/A

Headquarters

+8 135-448-3311

N/A

Headquarters

+1 416-499-1414

N/A

Sony Contact Info

Phone Number:
800-430-4433

Email Support:

Twitter:
@Sony

Facebook:
facebook.com/Sony

Sony Phone Numbers

Technical Support: 877-865-7669

National Customer Relations: 800-554-6908

eSupport Customer Service: 866-909-7669

Customer Service: 877-244-9959

Customer Service: 239-768-7547

Customer Service: 877-899-7669

Headquarters: 239-768-7676

Headquarters: 325-230-7307

Headquarters: +8 135-448-3311

Headquarters: +1 416-499-1414

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Everything you need to know about Contacting Sony

Sony is a pioneer in manufacturing a wide range of professional and consumer electronics. With millions of global users, Sony receives an unusual number of support calls daily.

Best Methods to Contact Sony

Sony offers various methods for customers to get in touch with their support team. These include:

  • Sony offers a toll-free number for users across the globe to get in touch with a team rep. The best way to contact Sony is by dialing 800-430-4433.
  • The support team also offers online help desks and community forums for detailed conversations. You can check out help.sony.com for more information.

Calling Sony Customer Support

Here are some common reasons for users to call Sony customer support:

  • Product-related questions
  • Addressing warranty issues
  • Technical assistance
  • Equipment setup
  • Troubleshooting

Tips to ensure an effective call with Sony

  • It's always advisable to read all necessary information before contacting the support team. Check out Sony's website to make sure you contact the appropriate listed department. That way you can avoid wasting hours figuring things out.
  • Keep all the product-related information handy including appliance serial numbers, bills, and warranty cards. Have your notepad ready to jot down important points for future reference.
  • Make sure to have the right answers when asked for product name, model, serial number, etc.

User Reactions to Calling Sony Customer Service

Sony generally ensures user-friendly assistance and a fast resolution mechanism. But a company as large as Sony is bound to attract both complements and criticism for the work they do and the services they provide. The customer reactions vary from extremely satisfied to mildly disappointed.

Issues resolved by a Sony Customer Service Representative

Issues including warranty periods, operating guidance, questions about product maintenance, troubleshooting, and checking order status are resolved effectively via phone-based user assistance.

What Cannot Be Resolved by Phone with a Sony Customer Service?

In cases of device manhandling and outdated equipment, users need to schedule an appointment and resolve their concerns by physically visiting the retail store.

Also, you may have to ship the product by yourself once your return/exchange request is approved. You can use a postal or delivery service to ship the product.

Sony call Unsuccessful? Follow the steps below

There may be instances where your call may drop or the issue persists, don't worry. There are still options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist the rep to get your concern easily and help your issue resolve, little earlier.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Sony also offers live chat support for users who didn't have a good call earlier. You can chat with Sony from 8 am till midnight EST on weekdays.
  • You can also write an email, expressing your concern. Sony's customer service department usually takes about 48 hours to get in touch with the user. If nothing works, you can always contact Sony's social media accounts or customer forums.

Contacting Sony support or customer service

Sony customer support and customer service can be contacted via phone, email, and chat. Like most companies, Sony uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Sony customer support agents receive basic training to support Sony products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Sony support agents have templated and scripted answers to common questions. If Sony agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Sony can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Sony uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Sony?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Sony, 6YA Experts are independent contractors who do not have any access to Sony customer information or purchases.

While 6YA Experts can provide effective help on any Sony product or service, they do not have access to your Sony account and can’t assist with billing, or any non technical issue you have with Sony.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Sony agents.

What is 6YA’s relationship with Sony?

6YA and Sony are not related. While 6YA Experts can provide help and support on most Sony products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Sony!

6ya Experts have helped thousands of users with Sony issues

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Sony Contact Info

Phone Number:
800-430-4433

Email Support:

Twitter:
@Sony

Facebook:
facebook.com/Sony

Sony Phone Numbers

Technical Support: 877-865-7669

National Customer Relations: 800-554-6908

eSupport Customer Service: 866-909-7669

Customer Service: 877-244-9959

Customer Service: 239-768-7547

Customer Service: 877-899-7669

Headquarters: 239-768-7676

Headquarters: 325-230-7307

Headquarters: +8 135-448-3311

Headquarters: +1 416-499-1414

Similar Company Phone Numbers

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12 Sony Experts are online
what do you need help with ?
12 Sony Experts are online
what do you need help with ?
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